Servicenow Specialist

4 weeks ago

Vancouver, Canada Central 1 Credit Union Full time

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit


What we offer:

- Work-life flexibility
- Hybrid work environment
- One time allowance to set up your office for remote first employees
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts

Job Summary:
As a Service Now professional you have great communication skills, you are solutions oriented, have a zest for learning and have strong hands on experience using the ServiceNow platform.

What you'll be doing:
You will be a key member of our Corporate IT team and support our ServiceNow platform. You will develop solutions to improve the platform, assist with deployment of changes to the production environment, monitor and resolve issues, assess ServiceNow modules and processes, create reports, communicate and train end users on changes to the platform along with perform other duties as required to deliver exceptional service and to support business goals.

What you’ll have:

- Strong communication skills (both orally and in writing) with technical teams and co-workers, work to schedules and adapt easily to changing priorities and business needs
- Possess a thorough knowledge and understanding of IT operations and ITSM processes
- Skilled at troubleshooting and resolving platform incidents as required
- Contribute to implementing a continuous improvement process.
- Strong analytical, problem solving, organizational and time management skills
- 3+ years relevant experience in IT environment

Technical Knowledge
- 3+ years experience developing for, operating and supporting Platform/Software as a Service (PaaS/SaaS) is required
- Experience with the ServiceNow platform
- 3+ years experience developing with HTML, JavaScript, CSS and Powershell is required
- 3+ years experience in using SQL (MSSQL, MySQL) is required

Nice to haves:

- Experience with ITIL Incident, Problem and Change Management (ITIL Certification/Training)
- Experience with Web Services, REST APIs and JSON
- Experience in Linux, PHP, jQuery, Git, and Subversion
- Experience with business analysis and information gathering

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