Billing Representative Ii

2 weeks ago

Regina, Canada Saskatchewan Government Insurance Full time

Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

In-Scope

Location: Regina Head Office (Hybrid Options)

GENERAL ACCOUNTABILITY

The Billing Representative II is responsible to administer Payment Plans and Delinquent Accounts for the SGI CANADA billing Program across all regions.

KEY ACCOUNTABILITIES
- Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned._

Administration of SGI CANADA’s Payment Plans/Accounts- Communicates and resolves billing issues including delinquent files and processes with SGI CANADA Underwriting personnel in all regions, Finance, insureds, and brokers.- Handles delinquent accounts in accordance with collections standards, practices and processes.- Maintains, investigates, calculates, amends and adjusts change requests and inquiries as well as corrects system issues on payments plans and customer accounts in the billing system.- Balances and deposits customer and broker online payment accounts from the Moneris system to the billing system.- Reviews and corrects out of balance accounts in the billing system.- Contacts brokers for payment issues or direction on customer accounts.- Runs, monitors, investigates and takes action on reports (i.e. checks and balances against customer accounts, payments not applied, etc.).-
- Safeguards sensitive customer information in accordance with the Payment Card Industry standards.- Supports development and implementation of new departmental procedures and/or systems enhancements.

Administration and Collection of Overdue Customer Receivables- Responds to escalated inquiries and provides technical assistance on SGI CANADA’s billing programs and payment plans for brokers and customers.- Negotiates customer payment terms and billing restrictions with brokers depending on company, province and product with a focus on developing win-win solutions.-
- Identifies, reviews, and corrects inappropriate Payment Shortage System actions and follows through in accordance with the legislated requirements.- Investigates, reviews and determines appropriate action to take on delinquent accounts including creating registered letters for delinquencies in accordance with the statutory conditions for their policy dependent on company, province and product legislation.-
- Monitors various work in-progress reports to ensure appropriate actions in accordance with the legislated requirements are processed and unpaid policies are lapsed or cancelled by the Underwriting teams appropriately and within legal timeframe requirements.- Provides justification to customers of SGI’s position on collections i.e. refusal to allow accommodations or eligibility on payment plans.

High Performance Team & Culture- Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.- Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training and supporting developmental opportunities.- Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.TECHNICAL KNOWLEDGE & SKILLS- Knowledge of SGI CANADA’s billing programs (i.e. billing UW policies, payment plans & processes, delinquencies, etc.)- Knowledge of legislation in all jurisdictions as it relates to cancellation requirements, fee appropriation, and taxes surrounding Property, Casualty and Auto insurance.- Knowledge of mathematics as it relates to SGI CANADA’s billing program.- Knowledge of underwriting processes and insurance theory.-
- Skill in telephone etiquette i.e. answering phones, handling the call, listening, professionalism and terminology.- Knowledge of the overall organization and functions of SGI and its business partners.

EDUCATION & CERTIFICATIONS- Two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business, or defined equivalency.

EXPERIENCE- 1 - 3 years’ directly related experience in billing, finance or accounting.

Pay Range:$54,024.00 - $68,184.00

Posting Close Date:
July 20, 2023

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