Part- Time Client Services Representative

1 week ago

Ottawa, Canada Algonquin College Full time

Department:
Academic Access Centre

Position Type:
Part-Time Support

Salary Range:
$25.92-$30.01-Hourly

Scheduled Weekly Hours:
24

Anticipated Start Date:
October 21, 2024

Length of Contract:
8 Months

Posting Information

Posting Closing Date:
September 26, 2024

Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:
The incumbent serves as the first point of contact for the admission, registration, and fee collection process for Academic Upgrading students. The incumbent is also responsible for providing support to the Academic Access Centre Office, the Chair, the Academic Access Advisors, Coordinators, and full-time and part-time faculty.

Duties and Responsibilities:
For Academic Upgrading admission, registration and fee collection processes

The Academic Access Centre operates an admission and registration office for the Academic Upgrading program, providing full service from answering enquiries, to admissions, registration, fee collection and collection of bursary documentation.

The incumbent:
- guides new and returning students through the admission and registration processes, providing advice on documents that they will need to provide to register, what forms need to be completed and what funding sources might be available to them. (e.g. Institution-Funded Special Bursary or Literacy and Basic Skills Program)- verifies authenticity of original documents- follows-up with students to obtain missing information or documents- enters new student information and registers students into the Goal Orientation course using Academic Upgrading’s A-Term GeneSIS screens- receives and processes student payments (e.g. material fee, tuition, IT fee, replacement costs of books or modules that have been lost)- reconciles cash, credit card receipts and cheque payments received during the day and delivers deposit- maintains the list of Academic Upgrading students who are 18 years old or younger- maintains the list of students registered for the day and evening Goal Orientation courses- assists with the maintenance of intake lists and student information for Preparation for Health Sciences- provides back up coverage for the Information and Registration sessions of Preparation for Health Sciences- liaises with College Test Centre staff to set the Preparation for Health Sciences testing session dates and receives the test results- files and retrieves student record information, including from archived records

For the Academic Access Advisors, the incumbent- is the first point of contact for clients seeking information about the Academic Access Advisors services- recommends to clients that they meet with an Advisor, based on conversations with clients enters client information into SalesForce and schedules appointments with an Advisor using the SalesForce calendar feature

For the Academic Access Centre Office, the incumbent- remains current with departmental policies, procedures and best practices, and is able to inform others in the department- assists the department in the audit process- is responsible for disposal/shredding of confidential student/departmental information- prepares correspondence and meeting minutes- assists with departmental retention activities- orders and maintains supplies of departmental and College promotional materials- prepares and posts notices on Academic Access Centre office door, posts notices of class cancellations / room changes, announcements, etc- maintains the departmental storage rooms in good and clean order- maintains the supply cabinets in good and clean order and notifies appropriate staff member when an order is needed.- distributes incoming mail- ensures physical / environmental problems reported to the department main office are directed to the appropriate help desk / call centre- provides back up coverage for other office staff, the Academic Upgrading Test Centre and the Module Centre- prepares and prints student Certificates of Achievement

Other duties as assigned.

Required Qualifications- Minimum one (1) year certificate or equivalent in Office Administration, or other related fields.- Minimum three (3) years of relevant experience; some of which should be in an educational environment.

Anticipated Weekly Schedule:
- Mondays - 6 hours- Tuesdays - 6 hours- Thursdays - 6 hours- Fridays - 6 hours
- Position is paid at Payband D-Comparator
- Vacancy is for P21372

  • Client Services Coordinator-part-time

    3 weeks ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **Part-time Client Services Coordinator** The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned and client expectations are met. The Client Services Coordinator also maintains accurate...

  • Client Services Coordinator-part Time

    2 weeks ago

    Ottawa, Canada Carefor Health & Community Services Full time

    Job Position: CSC - Part - Time ( every second weekend) Reporting to: Supervisor, CSC Location: Ottawa Job Group: Unionized (CUPE) The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned,...

  • Client Services Coordinator-part-time

    4 weeks ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **Part-time Client Services Coordinator** The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned and client expectations are met. The Client Services Coordinator also maintains accurate...

  • Client Services Coordinator-part Time

    3 weeks ago

    Ottawa, Canada Carefor Health & Community Services Full time

    The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also maintains accurate documentation and communications with clients,...

  • Client Service Representative

    3 weeks ago

    Ottawa, Canada Westboro Animal Hospital Full time

    **Westboro Animal Hospital is looking for a Client Service Representative to join their team!** Westboro Animal Hospital is a well-established, full-service small animal veterinary hospital located right in the heart of Westboro. We provide comprehensive medical, surgical, and dental care, among many other essential services to our city’s beloved canines...

  • Client Service Representative

    1 week ago

    Ottawa, Canada Westboro Animal Hospital Full time

    **Westboro Animal Hospital is looking for a Client Service Representative to join their team!** Westboro Animal Hospital is a well-established, full-service small animal veterinary hospital located right in the heart of Westboro. We provide comprehensive medical, surgical, and dental care, among many other essential services to our city’s beloved canines...

  • Client Services Coordinator- Temporary Part-time

    3 weeks ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **The Opportunity: Part-time Client Services Coordinator** The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also...

  • Client Services Coordinator-part-time 0.2

    3 weeks ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **The Opportunity: Part-time Client Services Coordinator 0.2** **Every other weekend** The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client...

  • Client Services Coordinator-part-time 0.6

    3 weeks ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **The Opportunity: Part-time Client Services Coordinator 0.6** **Mon/Wed evenings and Every other weekends days** The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client...

  • Client Service Representative

    4 weeks ago

    Ottawa, Canada Natural Purity Full time

    **Client Service Representative - Natural Purity** We are a Canadian company that is servicing customers from coast to coast with environmentally friendly proprietary products and we are expanding our business. With one of the most advanced management teams, we provide our customers a full understanding of our product line. We also spend considerable...

  • Client Services Coordinator- Permanent Part-time

    3 weeks ago

    Ottawa, Canada Carefor Health & Community Services Full time

    **The Opportunity: Part-time Client Services Coordinator** The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met. The Client Services Coordinator also...

  • Client Service Representative

    4 weeks ago

    Ottawa, Canada LMG Inc. Full time

    We are in need of a Client Service Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is located in the Ottawa area and we are taking charge of the launch of our telecommunications client’s newest products and technology. Our Client Service Representative...

  • Customer Service Representative, Part Time

    3 days ago

    Ottawa, Canada Ashley Homestore Canada - The Dufresne Group Full time

    Customer Service Representative Part Time Career Opportunity! Ashley HomeStore is currently looking for Part Time Customer Service Representatives who will assist in the administrative component of our guests in store and after sales experience for our store in Ottawa located at 530 West Hunt Club Road. Ashley is committed to investing in our team members;...

  • Client Service Representative

    3 days ago

    Ottawa, Canada LMG Inc. Full time

    We are in need of a Client Service Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is located in the Ottawa area and we are taking charge of the launch of our telecommunications client’s newest products and technology. Our Client Service Representative...

  • Client Service Representative

    3 weeks ago

    Ottawa, Canada Storm Internet Services Full time

    **Job Types**: Full-time, Permanent **Salary**: $15.50-$21.00 per hour **Benefits**: - On-site parking Schedule: - 8 hour shift - Evening shift - Weekend availability Supplemental pay types: - Overtime pay COVID-19 considerations: 1. Personal protective equipment provided or required 2. Temperature screenings 3. Social distancing guidelines in...

  • Client Service Representative

    4 weeks ago

    Ottawa, ON, Canada Master card group Full time

    Job Title: Part-Time Customer Service Representative** **Location:** Remote Are you looking for a flexible part-time job with daily pay? We are seeking enthusiastic Customer Service Representatives to join our team! This role offers flexible hours, allowing you to work around your schedule, with daily earnings ranging from $150 to $300 based on...

  • Client Service Representative

    4 weeks ago

    Ottawa, Canada Natural Purity Full time

    **Client Service Representative - Natural Purity** We are a Canadian company that is servicing customers from coast to coast with environmentally friendly proprietary products and we are expanding our business. With one of the most advanced management teams, we provide our customers a full understanding of our product line. We also spend considerable...

  • Client Service Representative

    3 weeks ago

    Ottawa, Canada Natural Purity Full time

    **Client Service Representative - Natural Purity** **PLEASE ONLY APPLY IF YOU LIVE IN THE GREATER OTTAWA AREA AND RESIDE FULL TIME IN CANADA.** We are a Canadian company that is servicing customers from coast to coast with environmentally friendly proprietary products and we are expanding our business. With one of the most advanced management teams, we...

  • Client Service Representative

    1 week ago

    Ottawa, Canada Natural Purity Full time

    **Client Service Representative - Natural Purity** **PLEASE ONLY APPLY IF YOU LIVE IN THE GREATER OTTAWA AREA AND RESIDE FULL TIME IN CANADA.** We are a Canadian company that is servicing customers from coast to coast with environmentally friendly proprietary products and we are expanding our business. With one of the most advanced management teams, we...

  • Part-time Delivery Representative

    4 weeks ago

    Ottawa, Canada WestGen Full time

    **Part-Time Delivery Representative** Expanding company, Cryogen Nitrogen Deliveries, is seeking an enthusiastic, self-motivated individual to manage its growing territories. Delivery coverage is needed for the Ottawa area. A company vehicle will be provided. This position requires working vacation coverage and potentially 1-day per week. The job would be...