Sales Assistant

5 months ago

Drumheller, Canada Reality Bytes Incorporated Full time

Reality Bytes was established in 1998, we've been in the information technology industry for over 26 years, with a expansion into internet, websites, and digital marketing services to meet our fantastic clients needs. Our goal is to always grow a business with the use of excellent technology. We KNOW our success lies in the fact that we specialize in finding ways of making our clients more streamlined, efficient, and focused
- using cutting edge technology. We would not exist today without the partnerships with our clients, and the trust that they put into our experience, products, and services to help their business flourish.

We are currently seeking a keen new hire to help our Drumheller and area sales team. Our team stretches across the province and other parts of the globe, we're a diverse, fun, and highly educated group of mostly "nerd" types that loves to have fun at work, while providing best in class support and service to our clients.
- **Duties of this role**_
- Maintaining a positive, empathetic, and professional attitude toward clients and coworkers.
- Consistently helping to maintain a clean and organized store and work area.
- Answer the phone in a punctual, friendly, and polite manner.
- Respond promptly to client inquiries.
- Communicating with clients through various channels.
- Acknowledge and help to resolve client complaints, transferring them to the correct colleague who can assist, if you cannot.
- Keep records of customer interactions, transactions, comments, and complaints in our platform, ConnectWise.
- Intake of computers and other various equipment from clients for technicians.
- Find, develop and nurture continued relationships with potential clients.
- Continue to maintain trusting relationships with existing clients.
- Book requested client technology consults.
- Understand products and services prescribed to clients.
- In client meetings, utilize a deep understanding of each client’s environment to identify needs and prescribe technology solutions that will elevate their business for the next 5 years.
- Negotiate with vendors, and manufacturers, as needed.
- Create quotes for clients, based on prescribed needs.
- Review prescribed technology listed in quotes with clients.
- Create own invoices, based off quotes.
- Liaise with colleagues and business clients to ensure delivery of products and services prescribed.
- Continuous education and training for professional growth and development
- **Maintain personal success**:_
- Make and meet all commitments, build trust, and help others to do the same.
- Ensure that all communication, interactions, assignments, details, and actions are clear, effective, timely, and documented.
- **Maintain company success**:_
- Assist in staff coverage of front desk, when required for breaks, illness, vacation, etc.
- Communicate and coordinate with colleagues.
- Participate in community and staff events
- **Required Skills**_
- Excellent phone, typing and computer skills
- Ability to handle a FAST paced work environment
- Happy with learning on the fly, constant education improvements on our tools, services, offerings
- Empathy - assisting clients to ensure their needs are met
- Organized - being very organized, timely, and efficient
- Flexible
- sometimes plans can change, and we just have to pivot and adapt
- Experience with ConnectWise, Outlook, SharePoint, Word, Excel, and Microsoft Teams considered an asset

Pay: $18.00-$22.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 2023-03-26
Expected start date: 2024-09-30

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