Service Centre Representative

1 month ago

Beausejour, Canada Manitoba Public Insurance Full time

Overview:
Under general supervision, the Service Centre Representative provides face-to-face customer service related to Manitoba Public Insurance (MPI) products, services (including claims related services) and policies, including selling and issuing these products and services.

The Service Centre Representative processes transactions to meet customer needs, ensuring compliance with MPI business rules, and handles and balances funds.

Day-to-day supervision is provided for technical direction set by functional business areas. The Service Centre Representative provides assistance, back-up, and training to other roles within the service centre, as required.

**Responsibilities**:

- Performs Canada wide searches on the Driver Licence System (zScope).
- Issues driving in force letters, conditional licences, permits, and/or suspension notices.
- Communicates to customers regarding driver’s licence suspensions, including refuse to renew regulations, Graduated Driver Licensing and Driver Education Student Programs, requirements
- Creates testing appointment services.
- Schedules test appointments and collects payment.
- Verifies customer identity and conducts vision tests.
- Administers electronic and oral knowledge tests and explains errors to customers as required
- Interprets on-line customer policy information.
- Issues, cancels, renews and/or updates registration and insurance policies.
- Counsels customers on insurance coverage options and additional coverage.
- Registers and schedules customers for Driver Z classes and receives payment.
- Explains Driver Z program, parental consent, cancellation and refund processes
- Reschedules estimate and adjuster appointments.
- Prints and witnesses Total Loss documents and completes associated IWS transactions.
- Performs other duties as assigned.

Qualifications:

- High school diploma or equivalent.
- Education in customer service or business-related courses are an asset.
- Three years of customer service and administrative office experience.
- Experience working with MPI products and services is an asset

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

**Financial security**

In an effort to support financial security, we offer:

- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

**Wellness**

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

- vacation entitlement
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

**Diversity and inclusion**

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

**Employee recognition**

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

**Professional development**

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

**Safety and health**

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

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