SOC Team Lead

3 months ago

Waterloo, Canada eSentire Full time

About eSentire
eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation.
SOC Team Lead directs a team of SOC Analysts to help support eSentire production operations. This role is the primary resource who leads, guides, and directs the daily SOC operations. The primary focus of this role will be to drive efficacy, efficiency, customer security, and general SOC operations in alignment with the department and company goals.
The Bottom Line - We are looking for someone who can lead and manage a technical group of SOC Analysts, with a very strong technical security understanding. Someone who can coach and mentor the SOC team using practical soft skills and security knowledge to help drive the department and company goals.
Core Responsibilities
- Lead the team of 10-12 Security Analysts on a daily basis in support of all designated SOC tasks and responsibilities
- Work closely with the SOC resources to improve their security skills and understanding via training, auditing, and other methods
- Provide guidance and mentorship to improve analyst skill set and ensure delivery of high quality analysis and work products fostering continuous learning and development
- Identify, evaluate, develop and report SOC related metrics via dashboard and/or reports
- Accountable for defining, overseeing and reporting of SOC core KPIs
- Help identify and manage SOC resourcing and manage shift scheduling
- Provide expert security guidance and direction to SOC and other stakeholders
- Help driving a best-in-class Security services for Service Delivery Organization
- Evaluate existing technical capabilities and systems and identify opportunities for improvement
- Document and create process improvements as needed when gaps are/have been identified
- Influence and improve upon existing processes through innovation and operational change
- Help define needs around SOC capacity planning for company growth to SOC leadership
- Help identify and manage SOC operational risks to minimize their impact
- Regularly review standard operating procedures and protocols to ensure SOC continues to effectively meet operational requirements
- Identify and escalate roadblocks that may introduce risk to security monitoring operations, services, and SLOs
- Routinely engage with cross functional teams to evaluate SOC’s ability to meet stakeholder needs

Skills/Requirements
- Proven people leadership skills in a technical environment, ideally within a cybersecurity domain
- Analytical, critical thinking, and problem-solving skills
- Outstanding communication skills
- Self-motivator able to execute tasks
- Interpersonal and networking skills
- Decision making ability during critical situations
- Able to effectively communicate with and guide senior leadership and business partners
- Organization and planning skills
- Outstanding ability to multi-task and adapt to changing priorities and tasks
- Ability to work under stress and tight deadlines
- Ability to establish and maintain cross-functional and positive working relationships
- Strong understanding of cyber security and security operations

Minimum Qualifications
- Experience leading a team, ideally in a SOC environment
- 5+ years relevant security experience with 3 years of experience within a SOC environment
- Demonstrated real world experience and proven success in leading a group of technical resources
- Relevant Degree or Diploma in Information Technology/Security

Additional Qualifications
- CISSP, CISM, CCNA, GSEC, GSOM or ITIL Foundation/Intermediate certifications are an asset
- Formal training/certifications in Leadership would be advantageous

Our Culture and Values
At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives
Total Rewards
We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes comprehensive health benefits, a flexible vacation plan, and participation in our company-wide equity program, allowing you to share in the success and growth of our organization.
Accommodation
LI-Hybrid

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