Operations Manager
4 days ago
Castle Fuels (2008) Inc. is seeking a Full Time Permanent **Operations Manager** for our Kamloops Petro-Pass location.
Reporting to the Regional Operations Manager, the Operations Manager plays a key role in the delivery of exceptional customer service while leading a team using effective leadership and coaching skills while managing the safe and efficient operational functions of the Petro-Pass cardlock station.
This role leads a team of Class 1 Fuel Truck Drivers, a Dispatch Team and a Customer Service and Administrative Team and a Warehouse/Cardlock/Delivery Team.
**Benefits Working with Castle Fuels**
- We pay competitive wages and offer a Company Vehicle with Fuel Card
- We offer a comprehensive benefits plan that is employer funded and includes Extended Health and Dental with Orthodontics, Life Insurance and LTD, an Employee and Family Assistance Program as well as an employer matched RRSP Plan
- Employees are rewarded with fuel discounts at all Castle Fuels locations for their household
- Great Hours Monday to Friday, 8 am to 5 pm.
**ABOUT THE ROLE**:
- To provide training, leadership and guidance to the cardlock and warehouse attendants, customer service administrators, dispatchers and fuel truck drivers.
- Manage the inspection processes: documenting regular daily, weekly and monthly inspections, regular worker observations including ride-alongs with drivers to ensure safe work practice and evaluations are complete.
- Recruitment, onboarding and training of new staff with the assistance of Human Resources.
- Collaborate with Castle Fuels operational teams and dispatchers.
- Oversees operational, and administrative day to day functions, programs, projects, and/or services (dispatching & logistics, purchasing, customer service, handling, storing and shipping of hazardous waste).
- Work closely with Manager of Environmental Health and Safety to ensure that all reporting requirements are met. This includes but is not limited to Implementing, documenting and overseeing health and safety programs, requirements, training and initiatives including creating working alone plans.
- Provide superior customer service to internal and external clients.
- Responsible for overseeing annual budget targets including: revenue, fleet & operational expense, inventory management.
- This position is responsible to be on call for any site/employee emergencies.
**EDUCATION & EXPERIENCE**:
- Post-secondary in business management, logistics and/or transportation considered an asset.
- Minimum 5 years’ experience in an operations leadership role with four or more direct reports - same or similar industry is a definite asset
- Minimum 5 years’ customer service experience
- BC Driver’s license Class 5 in good standing with ICBC
- Strong knowledge of MS Office: Word, Excel and Outlook
- Previous experience with budgeting and accounting processeses
- Experience developing new processes, systems and procedures
- Familiar with environmental health and safety and DOT regulations
*an equivalent combination of education, skills and experience may be considered
**SKILLS & ABILITIES**:
- Exceptional leadership & self-awareness capabilities
- Innate team driven philosophy and a commitment to empower for success
- Excellent communication skills: verbal and written
- Ability to build relationships with peers, cross-functional counterparts and clients
- Strong problem solving & analytical skills
- Ability to generate and understand reports
- Financial understanding including budgeting, purchasing, billing and basic accounting procedures
- Highly organized with a good attention to detail and ability to prioritize
- Strong sense of urgency and self-motivation; results-oriented
- Innovative, generating creative solutions and ideas
- Professional, decisive with a strong sense of integrity
- Strong adaptability skills & ability to organize and prioritize in a fast-paced environment
- Ability to work efficiently, safely yet quickly while managing multiple projects
**Job Types**: Full-time, Permanent
**Benefits**:
- Automobile allowance
- Company car
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental pay types:
- Bonus pay
Work Location: One location
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