Family Services Counsellor

5 months ago

Mississauga, Canada Indus Community Services Full time

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

**Vision**:
To be leaders in building strong and inclusive communities.

**Mission**:
We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

**Position Summary**:
The incumbent will work as part of a multidisciplinary team providing short term supportive counselling, advocacy, information and support services for women, youth & families in crisis situations &/or dealing with the impact of violence in their lives in a positive, culturally responsive, constructive and supportive manner.

**Responsibilities and Duties: (but not limited to)**
- Provide crisis intervention and short-term supportive counselling and emotional support to clients; assist clients to assess their situation, particularly with reference to their safety, provide information and assistance in naming appropriate strategies, provide information and referral to appropriate community resources.
- Conduct assessment, intake and assume case management responsibilities.
- Complete risk assessments and assist in developing safety planning for the client and their children.
- Input client information into database, document accurate records of abuse and maintain up-to-date records of service delivery and client case files.
- Develop individually tailored safety and transition plans, goal setting, problem solving and conflict resolution for clients at risk.
- Provide individual and group counselling and support services.
- Identify community resources and provide court support and advocacy services.
- Assist clients with identifying their needs, exploring options and resources, educating them on the issues of abuse and providing support to the families in order for them to make decisions and formulate plans.
- Organize and conduct case conferences for clients.
- Participate in community-based committees and collaborate with community groups to respond to our clients’ needs.
- Liaise with community & network partners, agencies & groups to enhance working relationships & promote Indus’s services & programs.
- Plan, facilitate and evaluate support and educational sessions and workshops for individuals and families.
- Complete all required statistical and narrative reports.
- Participate in staff and team meetings, and professional development opportunities as required.
- Perform other duties and assist with other areas within Family Services as required.

**Qualifications and Skills**:

- Bachelors of Social Work/Child Youth and Parenting Diploma and a Registered Social Worker with a minimum of three years’ experience in group, individual, crisis and anti-violence counseling and advocacy for women, youth and families.
- Demonstrated skills in case management, assessment and intervention, writing case notes, advocacy, conflict resolution techniques, mediation, de-escalation skills and non-violent crisis management.
- Well-developed knowledge and sensitivity of settlement, social, cultural and systemic issues and barriers experienced by women and children, especially South-Asian women &children, who have experienced abuse and a demonstrated capacity to develop and implement programs to effectively respond to these issues and barriers.
- Excellent knowledge of the criminal justice system, VAW/CAS, other relevant legislations and resources/support services available to women and children in the community.
- Solid interpersonal, administrative, organizational, problem-solving, decision-making, analytical and research skills.
- Knowledge of group dynamics and ability to facilitate group processes.
- Ability to maintain confidential records and documentation, in addition to writing objective and descriptive contact notes.
- Ability to network & liaison with internal programs and external service providers & facilitate the development of partnerships.
- Demonstrated verbal & written English communication skills, and a South Asian language (Hindi, Punjabi, Urdu, Tamil) is required.
- Organize and prioritize work effectively, with the ability to work independently with minimum supervision and effectively in a team setting.
- Computer proficiency in Windows Office Suite and the internet and experience using a database system.
- Ability to work flexible hours including evenings and weekends and from any Indus work-site.
- Valid Driver’s License with reliable transportation is required.
- It is a condition of employment that employees provide proof that they are fully vaccinated against COVID-19 prior to the start date of employment. Applicants who have appropriate written proo

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