Patron Services

5 months ago

Port Hope, Canada Cameco Capitol Arts Centre Full time

**Overview**

**Group Sales**:

- Support Group Sales ticket bookings for all performances, including initial outreach, inquiry, booking, payment, and relationship management.
- In collaboration with the Managing Director, establish and execute outbound-calling sales initiatives (including the training of staff/volunteers as required).
- Assist to launch and maintain the Group Sales & Facility Rental opportunities database and track leads and sales as required
- Provide reporting on group sales bookings and outreach initiatives

**Box Office & Front of House Operations**:

- Work in collaboration with the Patron Services Manager to support Box Office and Theatre Operations to include on-site management shifts.
- Enforce policies and procedures related to Theatre Operations and Box Office.
- Ensuring the organization's purpose is conveyed to the public.
- Support Box Office & Theatre Volunteers with training and support with various systems to include Spektrix, Moneris, Square, etc.
- Support Donor Stewardship and Member Development Initiatives through the coordination of member benefits and processing donor transactions.
- Assist Box Office personnel with appropriate messaging to the public through their sales.
- Support and Attend external promotional and fundraising events to include trade shows, conferences, marketplaces and charity bingo.
- Other administrative duties as required

**Planning & Administration**:

- Work in collaboration with the Managing Director and Patron Services Manager to establish and enforce policies and procedures related to Box Office and FOH Operations.
- Participate in annual planning and ongoing evaluation of promotional strategies and marketing plans in collaboration with company leadership.
- Assist to manage guest feedback, concerns or comments.

**Necessary Qualifications**:
Education: Post secondary degree from a recognized technical training institution or an equivalent combination of education and professional experience.

Experience: Minimum 1 to 2 years professional experience in a customer service oriented leadership position.

**Skills**:

- Customer Service. This position is a customer-facing role and requires friendly and professional conduct at all times.
- Communication. This position requires strong interpersonal skills, with the ability to communicate in a fast-paced and ever-changing environment.
- Technical. Strong Proficiency in Microsoft Office Suite (Excel, Word) and GSuite (Cloud Computing, Google Docs) is required. Training will be provided to use our ticketing software, Spektrix.
- Quick-Thinking. The position requires the ability to manage and defuse difficult customer situations with positivity and professionalism.
- Work Ethic. A strong work ethic is required to enhance and assist in the evolution and growth of the organization.
- Passionate, innovative, entrepreneurial, collaborative, creative, and (hopefully) an inexhaustible sense of humour.

**About The Capitol**:
**Salary**: $43,000.00-$45,000.00 per year

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)

Ability to Commute:

- Port Hope, ON L1A 2Y7 (required)

Work Location: In person

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