Medical Office Assistant/receptionist
4 weeks ago
**Medical Office Assistant/Receptionist**
**General Purpose**
The successful applicant would cheerfully attend to cosmetic and medical patients on the phone and in person. They would be involved in coordinating and organizing appointments and documentation to facilitate a smooth visit.
**Main Job Tasks and Responsibilities**
- Cheerfully greet patients
- Proficiency with computers essential (operating MedAccess desired)
- Knowledge of or willingness to learn about our cosmetic skincare product lines and procedures.
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing details
- Inform patient of medical office procedures, products and policies
- Maintain and manage patient records
- Move patients through appointments as scheduled
- Answer and manage incoming calls and deal with inquiries
- Schedule patient appointments
- Collect payments
- Schedule hospital admissions, tests and outside appointments for patients
- Obtain external medical reports as required by medical professionals
- Respond and comply with requests for information
- Process incoming and outgoing mail
- Complete other clerical duties as assigned
- Maintain stock of forms and office supplies
- Ensure reception and clinic area is well maintained, neat and clean
- Chaperones medical exams/treatments
- Proficient in instrument sterilization (training will be provided)
- Safeguard patient privacy and confidentiality
- Willing to work a flexible schedule to accommodate patient and clinic needs
**Education and Experience**
- High school diploma
- Knowledge of medical terminology, procedures and diagnoses an asset
- Ideally knowledge of MedAccess and/or proficiency with using an electronic medical record
- Competence in general administrative and clerical duties
- Working knowledge of healthcare insurance preferred
**Key Competencies**
- Patient/client focused
- Excellent communication skills
- Information collection and management
- Planning and organizing
- Attention to detail
- Customer service skills
- Adaptability
- Confidentiality
- Goal oriented
- Team player
- High level of professionalism and care in personal presentation.
**Benefits**:
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Weekend availability
COVID-19 considerations:
All customers and staff are required to wear masks and wash hands/sanitize regularly. Surfaces are disinfected regularly.
Work Location: In person
Expected start date: 2023-05-08
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