Area Operations Coordinator

2 weeks ago

Toronto, Canada Access Information Management Full time

**We Are Access**

We are Access We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

**The Impact You Could Make**

The Area Operations Coordinator is responsible for working closely with the Canadian Area Operations Director and the individual markets, regional leadership, and accounts receivable/billing teams to ensure the quality and accuracy of the life cycle of orders (order generation to invoice) through process excellence and support for internal teams and clients.

**Your Daily Responsibilities**
- In collaboration with Canadian Area Operations Director provide general operational support to regional areas and teams.
- Support creation of workflows, standard operating procedures and documentation.
- Utilize Business Process Management skills to support standardization and optimization of business processes and systems.
- Assist Account Executives, Sales, Client Care with operational guidance and clarity as required.
- Provide daily oversight and support for the internal work order close process.
- Execute reports and system insights to assure work orders are closed < 48 hours.
- Communicate work order delays and challenges with market leadership and billing.
- Support unique invoice requirements for customers.
- Communicate QC reports sent by Billing Teams to each individual market to make any necessary corrections.
- Work directly with markets to complete monthly audit and close process.
- Initiate monthly billing procedures in a timely manner, to meet two-day billing close.
- Monitor client accounts receivable aging reports for assigned area or markets.
- Track past due balances on client accounts and reduce amount of delinquent accounts as necessary.
- Track and resolve discrepancies with client accounts. Make calls to clients as necessary to inquire about payments and resolve outstanding payment issues.
- Send copies of invoices, credit memos, statements, and collection letters to clients as needed.
- Monitor outstanding account balances for determination of next steps in the collection process.
- Provide clear communication and client service on collection issues to clients and internal business partners.
- Perform other duties as assigned.

**More About You**
- Accounting designation an asset.
- Experience in collections/accounts receivables as asset.
- Highly organized with keen attention to detail to ensure accuracy in the completion of paperwork and other assignments
- Ability to work independently with an understanding of when to get others involved.
- Ability to prioritize and organize workflow and procedures while exercising judgment and discretion in problem situations.
- Strong communication skills, both oral and written, including the ability to communicate with tact and poise in demanding situations.
- Professionalism in all internal and external interactions
- Excellent presentation skills.
- Ability to work collaboratively in a team environment.
- An understanding of billing, collections, and receivable procedures required.
- Bilingualism (French and English) is a bonus but not required for the role.

**Why Access?**
- 18-month Contract
- Competitive Annual Salary
- Medical, Dental, Vision and Life insurance
- Paid Vacation, Sick and Personal days
- Retirement program with company match
- Ability to work from home.
- Since the beginning of the COVID-19 pandemic, many client contractual requirements require that Access Team Members be fully vaccinated in order to service those client accounts. Accordingly, Access requires that all new team members be fully vaccinated._
- All qualified applicants will receive consideration for employment._

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

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