Front of House Supervisor

3 months ago

Calgary, Canada Concorde Group Full time

**ABOUT THE POSITION**

The Supervisor contributes to the oversight of the front of house operations. This position is responsible for several functions including but not limited to coordination of sales, training, employee and guest service, opening and/or closing, and service recovery where needed. The Supervisor must have a constant presence in the venue and ensure a positive company image is always maintained through client and employee interactions through consistent delivery of remarkable service.

**WHO WE ARE**

Sweet Loretta is built on the city’s legacy of iconic music venues. The multidisciplinary space features programming from rotating resident DJs, live music, and emerging artists, alongside exceptional food and drink. Part disco, snack bar, and lounge, Sweet Loretta’s food and drink program features small shareable plates designed to pair with booze-forward cocktails and eclectic wine varietals.

**WHAT WE OFFER**
- Competitive hourly wage
- Gratuities
- Duty meals
- 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

**WHAT YOU'LL DO**
- Ensure that department goals are communicated, understood, and met by hourly staff
- Work with management to ensure that newly hired hourly staff receive orientation training
- Counsel hourly staff on work related concerns and issues to ensure satisfaction and productivity enlisting the support of management as needed
- Listen to hourly staff’s suggestions for improving how work is done and guests are served. Gain management support as needed to act upon suggestions
- Work with management to ensure that hourly staff have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)
- Ensure that hourly staff are trained on technical and service aspects of the job (e.g., food, customer service)
- Work with management to ensure that hourly staff clearly understand their job roles, responsibilities, and performance expectations
- Address guest concerns, requests, or issues either individually or by enlisting the help of others (i.e., management and staff)
- Give constructive feedback to hourly staff to help them do their jobs better
- Act as a “bridge” between management and hourly staff to facilitate department operation (e.g., keep managers appraised of hourly staff activities, issues, challenges, etc.)
- Collaborate with management to develop and carry-out ideas and procedures to continuously improve
- Enforce compliance with all regulatory governing agencies (e.g., AGLC, safety, department-specific procedures such as food standards)
- Collaborate with management to recognize and celebrate hourly staff performance contributions (e.g., department-specific recognition programs)
- Manage basic human resource issues/concerns of hourly staff enlisting the support of management as needed
- Have a desire to be mentored by your peers and take initiative on furthering your job functions and duties
- Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently
- Adapt to different personalities of clients, vendors and coworkers without losing focus
- Possess high professional ethics and avoid extreme familiarity or conflicts with others
- Delegate appropriate tasks and manage staff workloads
- Execute ad-hoc administrative and operational duties are required.

**WHAT YOU HAVE**
- Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 1 year preferred).
- Advanced knowledge of industry best practices, guest services and food and beverage.
- Strong English communication skills with ability to establish and develop relationships with team members, partners, vendors, and customers.
- Ability to maintain professionalism, control, and composure in difficult and stressful situations.
- Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives.
- Working knowledge of applicable employment related legislation.
- Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations.
- Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives.
- Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system.
- Valid Alberta ProServe Certification.
- Ability to stand for extended periods of time and lift 50lbs
- Possesses high professional ethics and avoid extreme familiarity or conflicts with other

**WHO YOU ARE**
- Has a passion for hospitality passion and creativity.
- Excellent communicator with strong interpersonal skills.
- Is well organized with excellent attention to detail and time management skills.

  • Front of House Supervisor

    3 weeks ago

    Calgary, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Supervisor - Boston Pizza West Springs**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House...

  • Front of House Server/supervisor

    5 months ago

    Calgary, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Server/Supervisor**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the...

  • Front of House Supervisor

    4 weeks ago

    Calgary, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Supervisor - Boston Pizza TAP Hospitality Group**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of...

  • Front of House Supervisor

    3 weeks ago

    Calgary, Canada Boston Pizza International Inc Full time

    Overview Front of House (FOH) Supervisor - Boston Pizza Seton A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of...

  • Front of House Supervisor

    3 weeks ago

    Calgary, Alberta, Canada Boston Pizza International Inc Full time

    OverviewFront of House Supervisor - Boston Pizza West SpringsAs a Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, you will assist the General Manager with the Restaurant's daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of...

  • Front of House Lead

    2 months ago

    Calgary, Canada Speeders Calgary Chinook Full time

    Join Our Team as a Front of House Supervisor at Speeders Calgary Chinook! Speeders Calgary Chinook is more than just a brand-new entertainment facility—it's an adventure, packed with thrilling activities like **laser tag, mini golf, bowling, and two elevated racetracks, along with our restaurant and bar. We’re looking for a passionate and energetic...

  • Front of House Supervisor

    6 months ago

    Calgary, Canada Sammie Cafe Full time

    **Responsibilities**: - Work alongside the Front of House Manager to be successful in the following: - Manage and train front of house staff, including servers, baristas, and cashiers - Ensure that all customers receive prompt and friendly service - Maintain a clean and organized cafe environment - Manage inventory and ordering of supplies - Handle...

  • Front of House Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada Boston Pizza International Inc Full time

    OverviewBoston Pizza is a leading casual dining restaurant that values its team members and provides opportunities for growth and development.ResponsibilitiesLiaise with the General Manager to ensure seamless daily operations in the Front of House.Support the training and development of Front of House team members.Maintain high standards of customer service,...

  • Front of House Manager

    2 months ago

    Calgary, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Manager**: A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager...

  • Front of House Supervisor

    3 weeks ago

    Calgary, Canada Boston Pizza International Inc Full time

    Overview Front of House (FOH) Supervisor - Boston Pizza West Springs A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The...

  • Front Supervisor

    2 months ago

    Calgary, Canada Toscana Italian Grill Ltd Full time

    _Experienced Front Supervisor _ Toscana Italian Grill is looking for a front Experienced / Supervisor to join our team. Responsibilities will be as follow: Prepare staff schedule Prepare and maintain liquor Inventory Train front staff Responsible for Front of the house labour cost Make sure Front staff perform duties in the timely manner Excellent...

  • Front of House Supervisor

    1 month ago

    Calgary, Canada Boston Pizza International Inc Full time

    Overview Front of House (FOH) Supervisor - Boston Pizza TAP Hospitality Group A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team...

  • Vip Front of House Supervisor

    6 months ago

    Calgary, Canada Cineplex Full time

    Work location: CPX Seton Cinemas & VIP City: Calgary What you will do: Right now Cineplex is looking for a dynamic: Front of House (FOH) VIP Supervisor Reporting to the Front of House Manager, the key responsibilities for this position are: - Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that...

  • Front of House Manager

    2 months ago

    Calgary, Canada JIN BAR Full time

    **We are seeking** **Front of House Assistant Manager** to join our restaurant! The Front of House Assistant Manager is accountable for all day-to-day operational aspects and overall asset management of the restaurant as measured by total revenue and net income in relation to budget goals and objectives. It is their responsibility to exceed every guest’s...

  • Front of House Manager

    6 months ago

    Calgary, Canada Rendesvouz Cosmopolitan Cuisine & Ultra Lounge Full time

    **We are seeking** **Front of House Assistant Manager** to join our restaurant! The Front of House Assistant Manager is accountable for all day-to-day operational aspects and overall asset management of the restaurant as measured by total revenue and net income in relation to budget goals and objectives. It is their responsibility to exceed every guest’s...

  • Front of House Ambassadors

    2 weeks ago

    Calgary, Alberta, Canada Leopold's Tavern Full time

    **Leopold's Tavern: Where Hospitality Meets Opportunity**We are seeking talented individuals to join our Front of House team at Leopold's Tavern, a vibrant community bar where customer service, quality, and fun come together. As a Front of House Server, Bartender, or Supervisor, you will be part of a dynamic team that prides itself on going above and beyond...

  • Front of House Manager

    4 weeks ago

    Calgary, Canada Boston Pizza International Inc Full time

    Overview Front of House (FOH) Manager A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House...

  • Front of House Manager

    2 weeks ago

    Calgary, Canada Boston Pizza International Inc Full time

    Overview Front of House Manager A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House...

  • Denny's - Front of House - Supervisor

    3 months ago

    Calgary, Canada Denny's Full time

    Denny's - Front of House - Supervisor Denny's Canada - Deer Foot, 8001 11th St SE, Calgary, Alberta, Canada Req #906 Wednesday, August 21, 2024 Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved...

  • Front of House Manager

    3 weeks ago

    Calgary, Canada Boston Pizza International Inc. Full time

    Reference # 2024-15683 Location Calgary Date posted 11/05/2024 Address Dalhousie - 703 - 5005 Dalhousie Drive NW Calgary, Alberta T3A 5R8 Canada **Description**: A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training,...