Customer Service Representative
6 months ago
**Job Summary**
**George Wakefield Foods Inc.** is a distributor of fresh and frozen food products. Our diverse product lines contain everything from fruit juice, milk, and cheese, with our main product line being ice cream. We have operations spanning from Saskatchewan to Ontario, with our head office located in Winnipeg, MB.
**Title: Customer Service Representative**
**Hours**: 8:00 am to 4:30 pm, Monday - Friday
**Location**: Sales Office located at 170 Wyatt Road, Winnipeg, MB.
**Essential Duties and Responsibilities**:
- Create a positive customer experience by meeting customer’s needs quickly, professionally and accurately
- Receive inbound calls including transferred sales leads and calls from current and potential customers
- Place outbound sales calls
- Answer questions about products, customer accounts, deliveries, orders, etc
- Take initiative to promote new and existing products
- Transfer complex issues to management appropriately
- Enter orders into appropriate computer system in an accurate and timely manner
- Meet quality assurance requirements and other key performance metrics
- Complete other duties as assigned
**Skills and Qualifications**:
- Customer focused
- Excellent English communication skills, both verbal and written
- Ability to communicate in other languages considered a plus
- Excellent interpersonal skills
- Exceptional listening skills and the ability to ask probing questions, understand concerns, and solve problems
- Excellent time management skills
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Team player
- Strong computer data entry skills, paying close attention to detail
- Will need to pass a criminal record check
- Authorized to work in Canada
**Salary**: $15.50 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Work Location: In person
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