Field Service Technician Ii

1 month ago


Montréal, Canada Candela Medical Full time

Will be responsible for providing phone support to customers in their region. **This job is 100% travel Monday to Friday covering primarily Ontario and Quebec with occasional travel to other provinces to provide back up support**. **The FSE will be based out of **Montreal, CA**

**Bilingual speaker is a must, fluent in English and French**

**Specific Duties and Responsibilities**:

- Install, maintain, calibrate, repair and test electrical or electronic equipment and instruments according to technical manuals and written instructions
- Possesses knowledge of standard test equipment, oscilloscopes, ohmmeters, ophirs as well as understanding of custom made test equipment including automatic test equipment.
- Analyzes circuitry and physically check wiring and operation of various electronic parts, units and systems components necessary to locate and repair circuit or component equipment fault
- Complete work orders and compile maintenance reports using dedicated service software, Salesforce, Servicemax in a timely manner.
- Must demonstrate excellent communication skills with ability to support customers over the telephone
- Provide thorough troubleshooting with complex problems, and develop solutions
- Manage PM list and ensuring all are complete according to schedule.
- Maintains personal inventory and works with Logistics to ensure stock is replenished and defective parts are returned to Service Depot.

**Requirements and Qualifications**:

- **Bilingual speaker is a must, fluent in English and French**:

- Minimum vocational training in electronics and AA Degree in Electronics
- Minimum 1 year applicable experience in similar industry with electrical and electronics background.
- Must have a valid Passport
- Must have a valid driver’s license and a reliable vehicle.
- System analysis and understanding is required.
- Ability to resolve complex technical issues and develop solutions
- Ability to work in a fast paced environment.
- Team oriented, proactive and enthusiastic.
- Excellent written and oral communication skills, with ability to communicate with all staff members and customers such as Doctors and Clinic Managers.
- Advanced skill levels in Microsoft Word, Excel, and Outlook
- Strong multi-tasking abilities
- Required experience with a ERP system; prefer experience with MFG (database)
- Must have mechanical assembly and soldering skills
- **Attention to detail is required**:

- **Ability to adapt to different product lines and environments**:

- **Knowledge of Oscilloscope, DMM, Power Supplies and other test equipment**:

- **Knowledge of components and circuits used in Surface Mount technology**:

- Willingness to learn



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