![CLAC](https://media.trabajo.org/img/noimg.jpg)
Retirement Membercare Specialist
4 weeks ago
_Career Opportunity: _
**Retirement MemberCare Specialist - Grimsby/Edmonton**
Formed in 1952, CLAC is a national union representing over 60,000 workers in almost every sector of the economy. Based on values of respect, dignity, and fairness, CLAC is committed to building better workplaces, better communities, and better lives. CLAC is an affiliated member of the World Organization of Workers
We are currently accepting resumes for a Retirement MemberCare Specialist to join the Retirement Team in the Grimsby or Edmonton Member Centre for a full-time, temporary 14-month contract position.
**Job Summary**:
Successful applicant will join CLAC’s national retirement team call center to provide top quality service and support to members of the CLAC Pension Plan, Group RSP, Vacation Pay and myCLAC Support.
The call centre operates from 9am to 7pm EST Monday to Friday. This position may be filled in Grimsby, Ontario or Edmonton, Alberta with hours of work being:
Grimsby
- 3 days per week 9-5 pm ET
- Minimum of 2 days per week 11-7 pm ET with a requirement to work remotely
Edmonton
- 5 days per week 9-5 pm MT
**Key Responsibilities**:
- Working alongside other retirement team members to provide service to plan members, employers, and CLAC staff on a variety of retirement plan related issues, primarily by phone but may include in-person service to walk-in traffic
- May include assisting members with questions related to their CLAC Vacation Pay Trust account and myCLAC portal account
- Other miscellaneous duties as assigned
**Qualifications**:
- Completion of secondary education
- Minimum one-year related experience
**Skills & Experience**:
- Pleasant and friendly telephone manner
- Ability to function in a busy, challenging environment and to remain composed under pressure
- Respect for confidentiality of member information
- Ability to explain information and to respond to inquiries in a timely and professional manner
- Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with database work
- Knowledge of retirement plans would be an asset
- Ability to communicate with members in French would be an asset
**Reporting and Accountability**:
This position reports to Jennifer de Jager, Lead Retirement MemberCare Specialist.
**To Apply**:
**Application Deadline**: June 14, 2024
**Approximate Start Date**: As soon as possible
**Must be legally entitled to work in Canada.**
CLAC offers a competitive wage and excellent benefit package including company pension plan, as well as the opportunity to work in a dynamic, rewarding, and challenging workplace community.
- CLAC is committed to providing accommodations for people with disabilities. If you require an accommodation at any stage of the hiring process, we will work with you to meet your needs._
**Job Types**: Full-time, Fixed term contract
Contract length: 14 months
**Benefits**:
- Paid time off
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Edmonton, AB T5V 1B8: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 2024-06-14
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