Server

**Grow your career with a company that shares your passion** Our Energy & Resources Division has an exciting new opportunity to join the Sodexo culinary team.

Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million consumers each day through our unique combination of services. We pride ourselves on being committed to the highest standard of Employment Equity and Diversity. By partnering with the Stop Hunger Foundation, we have dedicated ourselves to a corporate responsibility by fighting hunger worldwide. Start your journey with Sodexo, as we continue to grow across Canada

The Lounge General Helper will always provide the highest quality of customer service under the general supervision of the Food & Beverage Team. The general responsibilities of the position include those listed below, but Sodexo may identify other areas of responsibility.

**Accountabilities/ Responsibilities**:

- Assists and helps tend bar and prepares drinks for customers as per standard recipes during elevated business times.
- Follows all breakage and spillage procedures.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain complete knowledge of equipment use and ensuring constant maintenance and upkeep of items.
- Always maintain positive internal and external guests’ relations.
- Takes pride in personal appearance and follows site grooming guidelines and dress code.
- Resolve guest complaints, ensuring guest satisfaction. Asking for management assistance where necessary.
- Monitor and maintain cleanliness, sanitation, maintenance, and organization of assigned work area.
- Be familiar with all the site services/features and respond to guest inquiries accurately.
- Maintain complete knowledge of sections and table numbers, room capacity, hours of operation, proper table set-up and dress code of the lounge.
- Maintain a knowledge of all liquor brands and recipes as well as a working knowledge of the food menu including estimated wait times
- Complete opening side duties as assigned:

- Set up proper mise for workstation
- Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
- Maintain positive guest interactions both behind the bar and on the service floor
- Proactive in prevention of complaints and ensuring guests satisfaction in all areas of the outlet. If areas need help, assist, and inform manager.
- Present guest checks and process payments.
- Adhere to payment, cash handling and credit policies/procedures.
- Complete closing side duties: Properly breakdown and store all reusable goods.
- Clean all equipment. Restock items for next service.
- Report to supervisor before leaving the floor.
- Cleans and sets dining room tables and fills beverage, salt, sugar, and other condiment containers.
- Cleans and maintains supplies such as dishes and utensils, rollups.
- Mop and sweep floors/ use of floor scrubber
- Take food orders / serve food orders.
- Be able to multitask with various priorities.
- Performs other related duties as assigned by supervisor

**Qualifications**:
**Growth, Development & Qualifications**:

- Preferably 1 - 2 years of serving experience in a high-volume environment
- Must be physically fit and capable of lifting heavy items
- Must have good attendance record.
- Must have good disciplinary record.
- May be required to work day, split, or night shift.
- Personal and professional integrity, appearance, and demeanor.
- Embodies our value behaviors: Service Spirit, Team Spirit, and the Spirit of Progress

**Education / License**:

- High School Diploma an asset but not required
- Must have valid food safety certificate
- May accept an equivalent combination of education, training, and experience.
- Must have Serving it Right Certification or Inter-Provincial equivalent or willing to get relevant certifications prior to start date

**Value Behaviors**:

- Serving Clients and Customers
- Integrity
- Flexibility
- Analysis and Decision Making
- Quality Assurance and Safety
- Diversity Awareness
- Drive and Dependability
- Interpersonal Relations
- Communication

Additional Information

**What Sodexo Can Offer You**:

- Flexible work environment
- Competitive compensation & great employee benefits
- Training and development programs
- Countless opportunities for growth
- Corporate responsibility & sustainability
- Canada’s Top Employers for Young People 2019
- Canada’s Best Employers by Forbes 2019
- Diversity Inc. Top 50 employer 2019
- And so much more

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provinc