Community Street Outreach Worker

6 months ago

Truro, Canada Truro Homeless Outreach Society Full time

**Position Summary**: The Outreach Program is a new initiative funded by the Department of Community Services, which will support the growth of THOS and the services we provide to the unhoused and insecurely housed community members. The Community Street Outreach Worker's role is to build rapport and connections with unhoused and vicariously housed individuals throughout Colchester County and East Hants, with the goal to support the identified needs of community members, connecting them with services within their community, and supporting their engagement with housing support services.

Street outreach is a critical aspect of community response to homelessness, involving the identification and engagement of individuals living in unsheltered locations including but not limited to: abandoned buildings, cars, encampments, parks, and the street. Outreach Case Workers meet people where they are, developing genuine relationships and linking them to community resources, primarily to secure stable housing. The Community Street Outreach team will interact with individuals from diverse backgrounds, including those from communities made marginalized and vulnerable, who may not typically access services, ensuring the fair provision of resources through trauma-informed and culturally sensitive practices. The goal of the outreach program is to improve access to resources and provide lifesaving connections.

The Community Street Outreach Worker (Full time) is responsible for providing services and support that are consistent and equitable, and in alignment with THOS policies and values. All staff are responsible for supporting individuals in meeting their basic needs, providing resources, referrals, and supporting their engagement in obtaining transitional and/or permanent housing.

**Key Responsibilities**:
**Under the supervision of the Outreach Coordinator, the Community Street Outreach Worker (Full-time) is responsible for**:

- Actively engage in meeting individuals where they are and building genuine relationships to encourage engagement and connection to available community resources and developing a plan to transition into housing.
- Providing individuals with essential community resources to meet their immediate and long term identified needs. Supporting unsheltered individuals to gain access to life sustaining resources such as food, tents, hygiene products, sleeping bags, and assisting with access to income via Income Assistance, pension, or unemployment.
- Developing and maintaining positive working relationships with partner agencies such as the Department of Community Services, Cobequid Housing, property owners, and property management companies, as well as other service providers related to housing.
- Ensuring that all interactions are carried out in a safe, dignified, and culturally responsive manner.
- Providing support to individuals during periods of escalation and dysregulation, while under the influence of alcohol or substances, or while in crisis.
- Ensures that support is confidential and that information is not shared without the individual's informed consent. All documentation relevant to confidentiality is complete and stored in a secure location that is accessible to appropriate staff.
- Maintain statistical data relevant to the outreach program, as outlined by the Outreach Coordinator and program funders.
- Develop and sustain essential landlord relationships to support continued opportunities for client’s
- Actively participating in the broader community to support education on homelessness Support for initiatives and develop long‐term strategies for addressing homelessness in the community.
- Maintains accurate, detailed, confidential records including timely input within the Homeless Individuals and Families Information System (HIFIS) database.
- Facilitate the Hospitality drop-in hours at THOS between 5pm-8pm Wednesdays, and 4pm-8pm Sundays. Providing shower and laundry access, resources, referrals, and one-on-one support.

**Qualifications**
- Community College Diploma in Human Services or University Degree in Social Justice, Sociology, Social Work, or the broader Social Services field (counseling, addictions, behavioral interventions). A combination of relevant experience and education may also be considered.
- Minimum of two years experience in social service delivery is considered an asset.
- Access to a reliable personal vehicle with adequate insurance coverage of $2000,000.00 needed to transport community members is required. Vehicle costs incurred, with the exception of reimbursement based on current mileage rates, are the responsibility of the Employee.
- Relevant experience working with individuals experiencing criminalization, transphobia, racism, homophobia, varying levels of life skills, inadequate access to mental and physical health supports, gender-based violence, racism, challenges with alcohol and substance use, and poverty, and a demonstrated understanding of the affec

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