Customer Service Representative

5 months ago

Montréal, Canada L. Hansen's Forwarding Full time

**Résumé du Poste**

Transitaires L. Hansen’s Ltée opérant à Montréal, QC est une entreprise de transport d’automobiles et de relocatlisation de véhicules en pleine expansion avec 40 ans d’activité. Nous recherchons activement une personne pour assumer une variété de responsabilités et de taches dans son role de Représentant du Service à la Clientèle.

**Résumé du Poste**
- Transitaires L. Hansen’s Ltée opérant à Montréal, QC est une entreprise de transport d’automobiles et de relocatlisation de véhicules en pleine expansion avec 40 ans d’activité. Nous recherchons activement une personne pour assumer une variété de responsabilités et de taches dans son role de Représentant du Service à la Clientèle.

**Compétences**
- Professionalisme
- Axé sur le Service à la Clientèle
- Attention aux Détails
- Engagement envers la Santé et Sécurité
- Sensibilité Culturelle
- Organisation
- Gestion du Temps

**Tâches**
- Heures de Travail de Base de 8h à 16:30.
- Répondre aux appels des client, soumettre des prix générés via notre site Web.
- Fournir des devis, des commandes et les suivis nécessaires aux clients existants et potenetiels.
- Confirmer les commandes, mettre à jour et ajouter des notes.
- Classement.
- Fournir des rapports d’inspection à notre département des reclamations sur demande.
- Toute autre tâche connexe au besoin.

**éducation & Expérience**:

- 2 - 3 ans d’expérience en service à la clientèle.
- Certificat d’études secondaires.
- Capacité à gérer efficacement les priorité et à prendre des decisions rapides et éclairées.
- Customer oriented and a team player.
- Connaissance des programmes Microsoft Office.
- Souci du detail et bien organisé.
- Bonnes compétences en communication.
- Attitude agréable.
- Maîtrise du français / anglaise.
- Une experience dans l’industrie automobile serait un atout mais non obligatoire.

**Conditions de Travail**
- Notre emplacement n’est pas accessible par transport public à pied ou en bicyclette, l’accès est possible que par voiture.
- Heures supplémentaires occasionnelles.
- Des périodes prolongées d’assise à un bureau et de travail sur un oridinateur.

**Compensation**:
Salaire: $18.00 / heure

Avantages Sociaux:

- Après 3 mois de probation réussie:

- Couverture collective/médicale, y compris la couverture d’invalidité de longue durée.
- Admissible à commencer à cotiser au programme REER collectif (Contribution égale de l’employeur jusqu’à 4% après 12 mois de service)

L. Hansen's Forwarding Ltd operating in Montréal, QC is a rapidly and continually expanding Auto Hauling / Vehicle Relocation company with 40 years in business. We are actively seeking an individual to take on a variety of responsibilities and tasks in their role as a Client Service Representative.

**Competencies**
- Professionalism
- Customer Service Focus
- Attention to Details
- Commitment to Health and Safety
- Cultural Sensitivity
- Organization
- Time Management

**Job Duties**
- Core working hours at 8 am to 4.30 pm.
- Respond to customer calls, quote prices generated through our Website.
- Assist existing and potential customers in providing quotes, orders and necessary follow ups.
- Pre-call orders, update the order and documenting entry of notes.
- Office Filing
- Provide inspection reports to our Claims Department as and when requested.
- Any other related duties as required.

***Education & Experience**:

- 2 - 3 years of experience in Customer service.
- Completion of High School Certificate.
- Ability to manage priorities efficiently and make quick educated decisions.
- Customer oriented and a team player.
- Knowledge of Microsoft Office programs.
- High attention to detail and well organized.
- Good communication skills.
- Pleasant Attitude.
- Fluent in French / English.
- Previous experience in automotive industry would be an asset but not mandatory.

**Work Conditions**
- Our location is not accessible by public transportation or by foot or bicycle, access to our office is only possible by means of automobile. Must have a vehicle.
- Occasional Overtime
- Prolonged periods of sitting at a desk and working on a computer.

**Compensation**:
**Salary**: $18.00 per hour (flexible based on experience)

Work Hours: 8.00 am - 4.30 pm, 30 min lunch

**Benefits**:

- After 3 months:

- Group/Medical coverage including Long Term Disability coverage.
- Eligible to start contributing to Group RRSP program (Company match up to 4% after 12 months)
- Free Car Parking

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