Hospitality Operations Specialist

7 months ago

Toronto, Canada Oliver & Bonacini Full time

Company Description

Our Hospitality Operations Department is expanding We are looking for a driven, dedicated, organized, and excited individual who is looking to grow alongside our team as we grow.

**What's in it for you**:

- Competitive salary
- Paid vacation, sick, and personal days
- Health, Dental and Vision benefits with enhanced mental health coverage
- Discounted gym membership and Employee Assistance Program
- Group Life & Disability Insurance
- 50% Dining Discount for all O&B and Freehand locations
- RRSP Matching
- O&B is one of Canada’s largest hospitality companies with many internal career opportunities. We have restaurants, food halls, and catering teams in Alberta, Ontario, Quebec, and Nova Scotia.

**Job Description**:
Working with the Hospitality Operations team, members of head office, restaurant & event teams and partner management teams to implement, maintain and improve all business systems and support software used in Oliver & Bonacini Hospitality and partner locations.

**PRIMARY DUTIES & RESPONSIBILITIES**
- Assist the events department by maintaining and developing our events software systems, and troubleshooting where necessary on behalf of those teams.
- Daily management of our events software with seasonal menu updates, deactivations, user management, new location setup along with other future projects or tasks.
- Determine limitations and capabilities of existing systems.
- Identify areas of opportunity to improve efficiencies of operations with the end users of support software & business systems.
- Develop training materials and work with location managers to develop their teams into proficient users of all support software & business systems, in co-ordination with People & Culture when necessary.
- Create and deploy hourly and management training sessions & materials for new users of support software & business systems.
- Liaise with all restaurant, event, catering & partner operation teams to assist in the execution of initiatives that involve support software or business systems, when necessary.
- Coordinate with Marketing team on new menu roll-outs and special promotions.
- Assist location managers and marketing in compiling POS data.
- Maintain filing systems and office organization.
- On-site support and training as required.
- Other duties as assigned.

**Qualifications**:

- Professional verbal and written communication
- Organizational and logistics skills
- Strong attention to detail
- Problem solving
- Proactive critical thinking
- Data analysis
- Team oriented
- Natural affinity for IT and technology desired
- Flexibility to shift priorities and focus within a work day to accommodate supporting our onsite staff required
- Self-starter, flexible, and able to work independently & occasionally outside regular working hours
- Ability to multi-task, and change priorities constantly as needed in a fast-paced environment
- Excellent verbal and written communication skills and professional telephone etiquette
- Superior customer service skills in addition to impeccable personal presentation required

**EDUCATION & EXPERIENCE**:

- **Minimum 1-2 years working experience in a leadership or management position in a restaurant or event/catering operation required.**:

- End user experience working with Point of Sale Systems, Inventory Control Systems, Open Table, Moneris Payments, and Event Booking Systems, or similar software
- Experience and technical expertise, coupled with an understanding of business and management principles
- Knowledge of basic accounting skills

Additional Information
**Oliver & Bonacini's Diversity Commitment**

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.

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