Field Service Representative

3 weeks ago

Chilliwack, Canada BC Hydro Full time

Powered by water... and by people like you

Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

**JOB DESCRIPTION**
**Duties**:

- Reads meters at customer sites by manually entering customer meter data or downloading

smart meter data using an optical probe and handheld tablet. Collects and records registered
meter readings including entering, transcribing, recording, storing, or maintaining information in
written or electronic form.
- Plans daily field work orders according to location and established priorities. Contacts customers

in advance if indicated on work orders, interacts on-site with customers, and makes note of safety,
access, meter, and site issues. Follows Check In/Check Out procedures at the beginning and end
of each day.
- Performs on-site meter disconnects for electrical service. Performs disconnection / reconnection

of electrical service for smart meters via optical probe and handheld tablet.
- Hand delivers various customer notices; reschedules disconnections and delivers 48-hour

payment warnings according to defined on-site conditions and procedures.
- Performs visual checks and investigations to complete Investigation Orders related to switched

meters, damaged or faulty meters, etc.
- Initiates and/or completes Service Order work such as following up on billing irregularities for all

types of accounts. Contacts and interacts on-site with customers to investigate and resolve billing
inquiries, meter connectivity issues, address changes and updates accounts for billing purposes.
- Tracks and reports a number of different metrics, such as time to complete activities, mileage,

administration time, etc.
- May provide Field Service Rep training and shadowing to new staff.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the

job.

**Qualifications**:
***
- College diploma or certificate in Office Administration, Business Administration, or a related field,

AND experience in customer service, or related field AND a valid BC Driver’s Licence.
- OR
- High school diploma AND several years of experience in customer service, or in a related field
- AND a valid BC Driver’s Licence.- Requires successful completion of in-house Field Service Representative training program.

**ADDITIONAL INFORMATION**
***
**This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).**
- Please note a condition of employment for this role is to maintain your Class 5 Driver's License

in good standing.
- Please note this is a part-time Group 6 MoveUP opportunity.
- Please note BC Hydro field experience is considered an asset.
- The majority of the work is performed in the field and involves: exposure to all weather

conditions; working alone in the field; physical demands such as walking, reaching, bending,
working in tight spaces and carrying equipment and tools; occasionally dealing with difficult or
demanding customers; driving in all road conditions; and occasional exposure to noise, vibration,
chemicals, strong odors, animals, electrical hazards, etc. When not in field, work is performed in
normal office conditions. In some locations the work may require extensive travel throughout BC
including regular overnight stays in remote communities.
- Please be advised that this role has been assessed as safety sensitive and pre-qualification

alcohol and drug testing will be required as a pre-condition to employment.
We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.
Our values guide our work. Want to join us?
We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.
BC Hydro is an equal opportunity employer.

minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively

engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and

Flexible work model

  • Field Service Representative

    1 month ago

    Chilliwack, Canada KASCO CORPORATION Full time

    Come join our Team, KASCO is looking for our newest Rock Star!! Did we mention we pay a SIGN ON BONUS?? This position pays $30 hourly PLUS commissions, making the possibilities endless! $$$$ Are you in the Mississauga area and have experience with equipment maintenance and repair? We'd like to hear from you! For more than 110 years, KASCO has been the...

  • Field Service Representative

    2 weeks ago

    Chilliwack, Canada BC Hydro Full time

    Powered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and...

  • Clk 12r

    1 week ago

    Chilliwack, Canada BC Public Service Full time

    Posting Title- CLK 12R - Customer Service Representative- Position Classification- Clerk R12- Union- GEU- Work Options- Location- Chilliwack, BC V4Z 1A7 CA (Primary)- Salary Range- $52,803.18 - $59,607.79 annually- Close Date- 8/17/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry...

  • Customer Service Representative

    5 days ago

    Chilliwack, Canada Allworld Logistic Solutions Inc Full time

    Job Summary: - Familiarity with industry-specific regulations We have an opening for the position of Customer Service Representative (Logistics) for a part-time temporary role with our company. This position entails a range of responsibilities related to ensuring smooth and efficient logistics operations while providing exceptional customer...

  • Field Service Technician

    3 weeks ago

    Chilliwack, Canada Targeted Talent Full time

    As a Field Service Technician, you will be based out of the Fraser Valley facility and spend 75% of your time travelling the globe working on a wide range of marine vessels, from navy ships to some of the largest, luxury yachts in the world. This role is for someone who thrives on problem solving and finding solutions.You will:Installing, troubleshooting,...

  • Field Service Technician

    2 weeks ago

    Chilliwack, Canada Targeted Talent Full time

    As a Field Service Technician, you will be based out of the Fraser Valley facility and spend 75% of your time travelling the globe working on a wide range of marine vessels, from navy ships to some of the largest, luxury yachts in the world. This role is for someone who thrives on problem solving and finding solutions.You will:Installing, troubleshooting,...

  • Member Services Representative

    1 day ago

    Chilliwack, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Field Service Technician $50-75k

    3 weeks ago

    Chilliwack, Canada Targeted Talent Full time

    As a Field Service Technician, you will be based out of the Fraser Valley facility and spend 75% of your time travelling the globe working on a wide range of marine vessels, from navy ships to some of the largest, luxury yachts in the world. This role is for someone who thrives on problem solving and finding solutions.You will:Installing, troubleshooting,...

  • Field Service Technician $50-75k

    2 weeks ago

    Chilliwack, Canada Targeted Talent Full time

    As a Field Service Technician, you will be based out of the Fraser Valley facility and spend 75% of your time travelling the globe working on a wide range of marine vessels, from navy ships to some of the largest, luxury yachts in the world. This role is for someone who thrives on problem solving and finding solutions.You will:Installing, troubleshooting,...

  • Member Services Representative

    2 days ago

    Chilliwack, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Service Representative-pitt Meadows

    1 week ago

    Chilliwack, Canada Gateway Mechanical Services Full time

    At Gateway Mechanical, the extraordinary is possible to achieve in the role of Customer Service Representative!!! Founded in 1968, Gateway Mechanical is a privately owned company that has established itself as a leader in the commercial and industrial refrigeration, heating and air conditioning industry (HVACR). Attending to 40,000+ service calls per year,...

  • Food Service Lead

    3 weeks ago

    Chilliwack, Canada Field House Brewing Co. Full time

    Key Areas of Accountability **OPERATIONS + PRODUCTION** - Active participation and guidance in preparation and cooking - Ensuring day-to-day operations run smoothly, utilizing checklists and procedures and ensuring equipment is in working order - Making sure health and safety standards are being upheld **TRAINING + LEADERSHIP** - Communicating between crew...

  • Lso Fors 2

    1 week ago

    Chilliwack, Canada BC Public Service Full time

    Posting Title- LSO FORS 2 - Planning Forester- Position Classification- Licensed Sc Off Forester 2- Union- PEA- Work Options- Hybrid- Location- Chilliwack, BC V4Z 1A7 CA - Multiple Locations, BC CA (Primary) - Powell River, BC V8A 5G7 CA - Squamish, BC V8B 0H3 CA- Salary Range- $69,969.42 - $89,774.32 annually- Close Date- 6/26/2024- Job Type- Regular Full...

  • Admn o 24r

    1 week ago

    Chilliwack, Canada BC Public Service Full time

    Posting Title- ADMN O 24R - Area Manager Roads- Position Classification- Administrative Officer R24- Union- GEU- Work Options- Location- Chilliwack, BC V4Z 1A7 CA - Hope, BC V0X 1L0 CA - Multiple Locations, BC CA (Primary)- Salary Range- $73,855.42 - $84,134.34 annually- Close Date- 6/29/2023- Job Type- Regular Full Time- Temporary End Date-...

  • Admn o 24r

    2 weeks ago

    Chilliwack, Canada BC Public Service Full time

    Posting Title- ADMN O 24R - Area Manager Roads- Position Classification- Administrative Officer R24- Union- GEU- Location- Chilliwack, BC V4Z 1A7 CA (Primary)- Salary Range- $69,185.43 - $78,814.47 annually- Close Date- 3/28/2023- Job Type- Regular Full Time- Temporary End Date- 10/20/2023- Ministry/Organization- BC Public Service -> Min of Trans &...

  • Customer Services Representative

    2 days ago

    Chilliwack, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Customer Service Representative

    3 weeks ago

    Chilliwack, Canada BMO Financial Group Full time

    6640 Vedder Road, Unit 100D Chilliwack British Columbia,V2R 0J2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...

  • Customer Service Representative

    3 weeks ago

    Chilliwack, Canada Trouw Nutrition Full time

    Trouw Nutrition is looking for a **Customer Service Representative **to join our team in Chilliwack, BC. We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location. We count on your keen experience to work closely with logistics and manufacturing, ensuring timely...

  • Customer Service Representative

    3 days ago

    Chilliwack, Canada Trouw Nutrition Full time

    Trouw Nutrition is looking for a **Customer Service Representative **to join our team in Chilliwack, BC. We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location. We count on your keen experience to work closely with logistics and manufacturing, ensuring timely...

  • Field Service Technician

    2 months ago

    Chilliwack, Canada West Coast Robotics Ltd. Full time

    West Coast Robotics is the leading provider of robotics technology for the dairy industry throughout British Columbia. We are the gold standard when it comes to dairy automation. As we continue to expand, we are currently seeking a talented and dedicated **Field Service Technician** to service robotics throughout the Fraser Valley region. **What You...