Commercial Auto Adjuster

7 days ago

Vancouver, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

**About the role**

We’re looking for a **Commercial Auto Adjuster** to join our growing team

As a Commercial Auto Adjuster, your work will have a big impact on assisting our customers through their Auto Loss. People will count on you to effectively communicate and settle auto claims both online and over the phone. You will help our customers through difficult times, demonstrating empathy and strong listening skills as you investigate a wide variety of claims through to completion. You will be responsible for helping our customers using a variety of different technological tools in order to provide expedient and efficient service.

**This position can be based out of Victoria, Vancouver, Calgary, or Edmonton**

**What you’ll do here**:

- Provide a superior quality of customer service to external and internal customers, through proactive contact with the customer during the claims process.
- Analyze the information gathered, interpret insurance policy wordings, determine coverage, assess damage.
- Investigate auto claims in a timely manner through communication with the customer, vendors, experts, appraisers and any other related parties.
- Document the claims file by obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage within established authority limits, negotiate with customers to settle claims.
- Keep up to date on Intact’s insurance products, appraisal and investigation techniques, and services.
- Work diligently to maintain a standard of quality and meet departmental and corporate goals and targets.

**What you bring to the table**:

- Prior experience in claims departments or claims handling, preferably personal or commercial auto
- Experience with in/out bound queue environment
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Exceptional problem solving, analytical and priority management skills
- Ongoing commitment to self-development (i.e. CIP program participation)
- University degree or college diploma preferred and/or equivalent business experience
- Self-motivated and goal oriented, capable of working in a fast paced and changing environment

**Here are a few reasons why others have joined our team**:

- An award-winning, inspiring workplace that supports its people and recognizes great work
- Stimulating, challenging projects and development opportunities to help you grow your skills and career
- A comprehensive financial rewards program that recognizes your success
- An extensive, flexible benefits package
- An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
- A $350 annual wellness account that promotes an active lifestyle

**Flexible Work Arrangements**

We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.

LI-Claims

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employe

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