Site Manager

**Site Manager for Self Storage**

Palmer Brook Self Storage and In Motion Storage is a rapidly growing storage operation with headquarters in Quispamsis, NB.

We're looking for a Site Manager to join our growing team

As Site Manager, you'll have responsibility for managing operations of a high performing self storage facility in Quispamsis as well as regional operations of In Motion Storage pod rentals.

**Here's how you'd make an impact and be successful**:

- As Site Manager, you will manage the day to day operations of the storage facility and provide a personal experience and excellent customer service to customers. Customer service is our #1 priority.
- To help achieve facility goals, you'll utilize your strong sales and marketing abilities to rent storage units, U-Haul trucks, up-sell boxes and moving supplies, and increase brand awareness in the local community. o You'll learn how to use our self storage sales best practices to convert storage and truck rental prospects to customers. o You'll need to have a friendly, positive attitude and strong sales presence over the phone and in-person. o Create relationships with nearby area businesses and implement marketing strategies.
- Show the property to prospective tenants, explain terms of occupancy, and provide information about the facility.
- Complete rental agreements, process invoices and credit card transactions using

Quickbooks Online. Update rental site map and ensure accurate tracking of occupancy/ tenants.
- Some physical activity which includes property walks, cleaning units, and other light maintenance
- Reserving, dispatching, moving, and cleaning U-Haul Trucks and Trailers
- Manage store inventory and re-stocking
- Manage Courier package pick up counter
- Maintaining consistent, timely, and effective communication with the Owners
- Maintaining a clean, professional appearance inside the office and outside on the facility property. Managers spend a sufficient amount of time outside ensuring the property is clean and 'customer-ready' by sweeping units/aisles, performing lock
- checks on units, and performing other general maintenance tasks. (light duty / light lifting)

**Here's the passion and skills you'd both want to have**:

- **Excellent verbal and communication skills** are key as you are the face and front line of the business. "You" will be the reason many customers choice to store their belongings with us vs. the competition.
- **Outgoing, engaging personality **that takes a proactive role when handling customer requests/issues and daily tasks such as: calling new leads to reserve units, managing daily unit inventory, and replying back to existing customers in a timely manner.
- **Past job experiences in a customer-focused position** such as in retail, sales associate, self storage, hotel industry, restaurant, and other industries. A minimum of 2 years of experience in retail sales, retail store, management, sales associate of retail jobs, or in customer service roles.
- **Reliable transportation, valid driver's license, and willing to travel** **to other locations occasionally**

**Compensation**: $16.00 - $18.00 / hr. base pay (or commensurate to experience level)
- Including commission and quarterly bonus opportunities, Site Managers can make up to $20.00 an hour

**Work Schedule**:Full-time**:

- **40 hour work week **.** Facility operating hours are 8:00 AM - 5:00 PM
Monday - Friday

**Work Location: Quispamsis, NB**

**Salary**: $33,280.00-$48,600.00 per year

**Benefits**:

- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Rothesay, NB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)

Work Location: One location