Body Shop Advisor

2 weeks ago

Oakville, Canada AWIN-Mercedes-Benz Oakville Collision Centre Full time

Our **Mercedes-Benz Oakville Collision Centre** is looking for a **Body Shop Advisor **to join our amazing team

As a Body Shop Advisor you will hone your sales, customer service and communication skills.

**Job Purpose**

**Core Accountabilities**
- Interacting with customers and understanding their requirements.
- Providing suggestions and recommendations to customers regarding their vehicle.
- Estimating the cost and the time for the repair / up gradation of the vehicle.
- Coordinating work processes with the Technicians and other departments within the organization.
- Ensure all repair work is completed efficiently, accurately and of high quality
- Keeping up with market trends and prices and competitor strategies.
- Following automobile industry safety norms and standards.
- Answering telephone calls and customers inquiries.
- Meeting all assigned targets and objectives.
- Attending training for new products as required.

**Requirements**:

- High school diploma or equivalent
- Valid Ontario G Driver’s Licence
- Clear Driver’s Abstract
- Experience working in a Collision Centre and providing estimates
- Ability to effectively manage time, meet deadlines and complete all assigned tasks
- Proven organizational skills
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively
- Excellent customer service skills: both written and verbal
- Ability to work in a team and independently
- Sound understanding of all automotive functionalities
- Experience using Mitchell on Demand, Audatex and MS Office

**Personal Attributes**
- Passion, motivation, focus and leadership skills
- Results focused approach
- Team player
- Strong communication skills both written and verbal
- Ability to influence, negotiate and mediate effectively
- Strong attention to detail
- Ability to maintain confidentiality and professionalism
- Excellent interpersonal and team building skills
- Strong time management and organizational skills
- Honest, courteous and able to demonstrate strong work ethics
- Driven and ability to work with minimum supervision

**Benefits**

**We offer competitive salaries and generous benefits**
- Excellent Group Benefits package
- Group RRSP Contribution program
- Work/life balance
- Training and support programs
- Boot and tool allowance
- Tuition reimbursement program
- Corporate support
- Mentorship and development
- Unlimited careers opportunities within our automotive group

**APPLY FOR A REWARDING CAREER TODAY**

We thank all applicants for their response; however only those considered for an interview will be contacted.

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