Enrolment & Support Services Specialist

2 weeks ago

Regina, Canada University of Regina Full time

Faculty/Department Centre for Continuing Education Unit CCE-Staff Postings Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Operational Services Category Staff Number of Vacancies 1 Position Summary

Reporting to the Manager, SIS Credit; this position is responsible to perform a variety of competing administrative and program support duties, which require a broad range of skills and knowledge of University regulations as well as CCE policies and procedures.

This position covers a broad portfolio which includes admissions, registration support, invigilation and scheduling support, for the Centre for Continuing Education. This position has a shared responsibility for all support services provided by the unit to various internal and external stakeholders.

Other duties include:
1. Coordinate and perform a range of staff and operational support activities for the unit, including:

- Exam invigilation support for distance learners in CCE-Administered courses
- Provide scheduling support for courses administered by CCE via multiple delivery modes: face-to-face, online, LIVE, blended, video-conference, remote as well as courses offered in partnership at Regional Colleges
- Process payments and issue receipts for students
- Serve as a liaison with other departments and programming units in the resolution of day-to-day administrative and operational situations with respect to admissions, registration, academic advising appointments and exam invigilation

2. As appropriate to the position, review and process student records and/or documents; review, compile and update student information needed for registration; enter and prepare information and reports using appropriate resources and systems

4. Perform a wide variety of assignments which are confidential in nature; use technology effectively to enter data, draft, edit, revise, and print letters, tables, reports; editing, copying and distributing correspondence, reports, etc.

5. Establish, maintain, process, and update files, records, and other documents

6. Perform miscellaneous job-related duties as assigned

Position Requirements
- Grade 12 supplemented by the successful completion of a recognized business course, combined with a minimum of three years’ experience directly related to the duties specified. An equivalent combination of education and experience may be considered
- Demonstrated knowledge of and skill in the use of Microsoft Office software including Word, Excel, Access, and PowerPoint is required
- Strong working knowledge and skill in the use of Banner (i.e. Admissions, Registration, Scheduling), UR Docs/Content, Data Collection Utility (DCU), Visual Schedule Builder (VSB), UR Courses and UR Self-Service, Caspur reports, GroupWise and Fast or similar database experience is required. Strong working knowledge of a different complex database will be considered
- Strong database and records management and maintenance skills
- Demonstrated knowledge of post-secondary student records principles, policies and procedures
- Knowledge of the University community, programs and administrative offices
- Demonstrated knowledge of University policies and procedures, including admissions, registration and online course exam invigilation policies
- Demonstrated knowledge of and skill in office practices, principles and procedures
- Ability to make effective administrative/procedural decisions and recommendations
- Ability to deliver and maintain excellent customer service at all times
- Ability to develop and maintain strong working relationships (with internal administrative counterparts, instructors, partners and staff as well as those external to CCE and the University)
- Ability to consistently organize, coordinate and balance multiple competing demands and responsibilities
- Ability to maintain confidentiality of records and information
- Ability to communicate effectively, both orally and in writing
- Ability to create, compose, and edit written materials

Physical Demands Pay Grade CUPE Phase 5 Salary Range $52,561.60 - $70,961.80 annually Status Permanent Work Hours

Primarily Monday to Friday from 8:15 am to 4:30 pm, with the possibility of evening/weekend hours at peak periods.

Duration (if Term/Temporary) Full-Time/Part-Time Full Time Preference Posting Target Posting Not Targeted

Additional Information

**Contact Information**

**Job Open Date**
- 07/31/2023**Job Close Date**
- 08/06/2023**Open Until Filled**
- No**Special Application Instructions**

**Diversity Statement**Competition Number**
- 20230607A/S

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