Home Meal Replacement

7 months ago

Burlington, Canada Denninger's Foods of the World Full time

R. Denninger Limited is one of the finest food companies in the world. For more than 60 years, quality has been the founding criteria of our company. Denninger’s has five retail locations, a manufacturing plant and a warehouse all located throughout Southern Ontario. Denninger’s associates are hand picked to provide the best service in the industry. If you have a passion for customer service and thrive in a team environment, Denninger’s is the place for you

**What We Offer**
- A rewarding and fun work atmosphere
- Flexible work schedules, posted 2 weeks in advance
- Competitive wages & bonus program
- Associate training focused on developing practical skills
- Employee Recognition Program
- Career advancement opportunities
- 20% Staff discount across all locations
- 50% Staff discount at our Bistro/ Bitehaus
- Immediate health, vision and dental benefits upon hire
- Employee Assistance Program
- Access to 24/7 virtual health care
- Deferred Profit Sharing Plan (DPSP)

**Job Summary**: The role of the HMR & Catering Department Head is to manage the operation of the HMR & Catering department efficiently and effectively to achieve Sales and Net Operating Profit (NOP) goals while giving customers an excellent shopping experience.

**Reports to**: Store Manager

**Departmental Job Duties**

HMR Duties
- Plans daily and ongoing “HMR” (Home Meal Replacement) production list
- Supervises and participates in HMR production including: prepping ingredients, cooking, packaging, labeling, and shelving items
- Monitors HMR products rotation and discounting, replenishing as necessary
- Coordinate with other departments on product ordering and overstock reduction
- Escalates product feedback to various vendors as applicable
- Management of HRM specific packaging items to ensure department needs are met

Catering Duties
- Receives and plans orders from Catering customers over the telephone, online or in person
- Advises and assists customers in the selection and suitability of food for various corporate and personal functions
- Supervises and participates in catering order production to customer specifications
- Management of catering specific packaging items to ensure department needs are met
- Prepares billings of Catering events and ensures payment is completed prior to delivery
- Arranges for suitable delivery of catering orders as required
- Maintain ongoing communication and relationship with customers during and following any event for feedback on the customer satisfaction level
- Manage customer concerns promptly as needed

**Leadership Duties**

Sales & Gross Margin
- Execute the Company's Merchandising and Promotional strategies to achieve the Company's sales objectives with the assistance of the category manager
- With the assistance of the Store Manager, utilize the Store Promotion Master Book/ Intranet to execute department sales goals as assigned by the Store Manager by participating in biweekly/ monthly department head meetings
- Analyze sales and gross margin reports with the assistance of the Store Manager to maximize sales and gross margin for the department
- Ensure quality control of all products
- Orders effectively to achieve maximum sales and gross margin
- Ensure proper procedures are followed including not limited to credits, product rotation, invoicing, store transfers, receiving, etc.

Expense Control
- Control labour costs through efficient weekly store schedules (to be approved by Store Manager)
- Minimize all operational expenses (utilities, supplies, samples, waste, donations, etc.)
- Conduct regular, preventative maintenance of equipment to ensure proper functionality and control of equipment expenses

Policies and Procedures
- Enforces and adheres to all applicable legislation to ensure a safe and clean retail environment
- Support the Company Mission, Vision and Guiding Principles
- Enforce all Company policies and procedures
- Manage and report any accident, incidents, WSIB cases to the Store Manager
- Enforces and follows safe food handling regulation
- Supervises all HMR product labeling to ensure CFIA compliance
- Reports maintenance repairs in accordance with the Company’s reporting procedure

People Management
- Ensure completion of departmental tasks by delegating to associates within the department
- Communicate staffing levels to the Store Manager to ensure departmental efficiency and customer service
- Provide ongoing training and guidance to all members of the department
- Responsible for the performance management of all members of the department with the assistance of the Store Manager, using employee meeting records and annual performance reviews
- Attend regular department head meetings to review all policies, procedures and expectations and goals and achievement of goals in the department
- Ensure a harmonious and productive working environment in the store to maximize associate morale and performance
- Respond to customer concerns / issues in a

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