Electrical Technical Internal Sales

2 months ago

Langley, Canada AWC Process Solutions Ltd. Full time

AWC believes in having a fun, personal, collaborative, professional and safe working environment. AWC is an equal opportunity employer that recognizes the value of a diverse workforce.

**Duties**:

- Responding to Customers queries on stock items and part numbers
- Providing quotes and technical support to customers
- Communicating with the Sales team and Manufacturing/Workshop
- Following up with customer on submitted quotations
- Assisting Sales team in preparation of quotations
- Updating customer information as required
- Providing technical, product and general support to our current customer base and our national distributors
- Identifying Tender opportunities
- Ensure all sales orders are processed in accordance with AWC Policies and Procedures
- Promote repeat business by demonstrating a customer focused attitude.
- Work effectively with our manufacturing, supply chain & logistics divisions to ensure the most successful outcomes for our customers.
- Assisting warehouse in dispatch of customer/project orders
- Liaising with Manufacturing to assist clients with lead times and deliveries
- Identify, process, and dispatch of returns and RMA requests
- Assist in managing stock levels throughout warehouses
- Assist with Procurement for standard product and value add Jobs

**Requirements**:
This position requires an experienced person with the below skills, attributes, and experience:

- Previous experience in a sales and customer service position
- Excellent verbal and written communication skills
- 3 or more Years Relevant Industry experience around Electrical Equipment inclusive of Electric Motors, VFD's, Transformers, Instrumentation & Controls
- A high level of customer service
- Electrical trades or Engineering background
- Ability to work autonomously
- Solution focused mindset and negotiation skills
- Experience with Microsoft office
- Able to interpret technical catalogues and product information
- A team player with ability to multi-task

**Benefits**

Industry Leading Compensation Packages. AWC has developed a compensation package for each position that rewards employees for hard work and results. The package will include a base salary, a bonus scheme based on agreed to Key Performance Indicators (KPIs) and group benefits. Team members are also rewarded for their part and contribution to the growth of AWC.

Professional and Personal Development. AWC is a strong believer in lifelong personal and professional growth and development; and as such, will support all team members who want to reach their full potential. A healthy contributor will always lead to the success of the company. As such, AWC also provides subsidies for various fitness passes and is open to supporting further studies.

Work Hard, Play Hard. At AWC, there are company sponsored monthly social nights, and other team events throughout the year. AWC is a fast-growing company where challenging assignments are just part of everyday work. The AWC team is committed to maintaining a professional environment while connecting with every member on a personal level.

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