Customer Development Specialist

7 months ago

Burlington, Canada Turf systems Full time

**Our Company**

Turf Systems Inc. is in its 33rd year as a leader in providing Professional Lawn Care and Irrigation Services that are quite simply unparalleled in this industry. We take a long-term view of the valued partnerships we share with our clients and our professional work team. Our high-performance culture gives way to superior quality services rooted in the utmost respect for our dedicated team of employees, with a positive can-do attitude. At Turf Systems Inc we are fully committed to providing our employees with an exciting and fun work environment, as well as promising career advancement opportunities. At our modern facility in Burlington, our employees enjoy a clean and safe work environment with the benefit of easy access to all major highways.

**What are we seeking?**

As we continue to grow, so do our opportunities We currently have an opening on our team for a fun, enthusiastic individual who is passionate and want to be part of our mission for Greener Lawns, Healthier Landscapes, and Better Environments. As a Customer Development Specialist, you would be responsible for:

- Learning and maintaining the knowledge around our programs and services that we offer
- Learning how to navigate our CRM and google focused workspaces
- Answering incoming calls and directing them to the appropriate team member
- Keeping track of accounts and providing the appropriate follow up when required
- Working with our marketing team and the remainder of the office to ensure we focus our best efforts towards the platforms receiving the most amount of quality leads
- Supporting roles like dispatch and sales during high traffic times of the year
- Partaking in various open discussions regarding improving lead generation and customer experience on a weekly basis
- Making daily decisions while utilizing our 5 core values: Collaboration, Curiosity, Commitment, Transparency, and Consistency.

**Qualifications and Requirements**
- Social, positive, energetic, personable, and self-managed
- Organized with ambition to work well in fast paced environments, and the patience to reflect and evolve processes in a slower paced environment
- Eager to learn and able to work with others
- Communicating with technicians and the rest of the office team to ensure a strong customer experience
- Ability to hear and understand various conditions that customers may be describing and assist them in the right direction toward better results

Work Remotely
- No

**Salary**: $19.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Class G Licence (required)

Work Location: In person

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