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Floater/flagger - Seasonal, Impark at Td Centre

4 weeks ago

Toronto, Canada Reimagined Parking Full time

**Description**:
**Location**:Lot 430- 66 Wellington St W (TD Centre)
**Start Date**:November 18, 2024
**End date**:N/A - Seasonal
**Shift**: Shifts Vary (major events only Monday to Friday)

**Deadline**:Thursday, November 7th, 2024, at 5:00pm

**This is an internal position for all SEIU Impark employees.**

The Flagger performs a variety of tasks to ensure the smooth operation of the parking facility, while delivering a service that exceeds our customer/client’s expectations. Depending on the needs of the location the Flagger is responsible for greeting guests, issuing tickets, completing car counts, directing traffic, and ensuring facility cleanliness. The Flagger works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that cleanliness as well as safety standards are met at all times.

**Key Responsibilities**:

- Stand and direct customers to designated parking areas (Approx. 3 hours before events)
- Assist CSRs with customer inquiries, directions, and parking assistance
- Greet arriving and departing guests in a friendly and courteous manner
- Act as traffic controller to direct incoming guests to available parking spaces
- Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces
- Stand at exits to assist customers with payment issues or to help them exit.
- Promote positive experiences for all Impark partners and clients.
- Maintain a clean and organized work area, adhering to Impark standards.
- Clean outdoor areas of parking equipment, including wiping down machines and picking up litter.
- Help manage customer flow exiting the parking lot post-event to ensure safety and efficiency.
- Provide support at exit gates, including monitoring stall counts, payment machines, and resolving payment issues.
- Cross-train in Attendant and CSR roles as needed.
- Perform daily patrols
- Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked
- Respond courteously to guest inquiries, offer directions to highways and destinations, and answer general questions.
- Act as a fast-moving brand ambassador, communicating company policies and assisting with transactions.
- Assist in traffic direction at entry and exit points.
- Use respectful communication to assist guests with their questions, problems, and concerns; relay information to Operations Manager or Shift Lead as necessary
- Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
- Communicate professionally at all times with guests, client, and teammates.
- Perform additional duties as assigned, in alignment with company guidelines

**Skills, Knowledge and Expertise**:

- At least 18 years of age
- Previous customer service experience, preferred
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Ability to stand, walk, and sit for extended periods, including the entire shift.
- Occasionally lift objects up to 30 lbs.
- Work is performed in both indoor and outdoor environments.

**Benefits**:
Per Collective Agreement

**About Reimagined Parking**:
The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

**United States - California applicants only**:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negati