Automotive Service Advisor

3 weeks ago

Whitby, Canada Strategic Performance Management Group Inc. Full time

**AUTOMOTIVE DEALERSHIP**

**SERVICE ADVISOR - DURHAM REGION, ONTARIO**

**Couple of questions** to ask yourself as you look at this opportunity:

- Your current environment does not appreciate and recognize your efforts?
- You are not learning anything new, and management is busy with other things?
- Your earnings are not where you expect?
- You’re just not as happy at work as you used to be?
- You’re at the point in your career where it is just simply time for a change to something better with a company that recognizes and appreciates you.

**What We Offer**:

- Competitive compensation plan in the form of salary and performance-based incentives.
- Comprehensive and competitive range of benefits upon eligibility.
- Internal and external, training and development opportunities for skill development and growth.
- Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship and empowerment.
- Excellent growth and career advancement opportunities.
- A fun place to be

**What are some of the traits that we are looking for**:

- Great relationship person, both customers and employees love working with this person.
- Fantastic communication skills - listening being the key component.
- An outward desire to help others both professionally and personally.
- Uncanny ability to organize and prioritize tasks - you are a master at effective time management.
- Incredible attention to detail, a true perfectionist.
- Follow directions - you want to constantly improve.
- Focus is on the Customer Experience

**Responsibilities & Accountabilities include but are not limited to**:

- Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
- Perform walk-around inspection on all customer vehicles noting items that need to be addressed, damage such as scratches, dents, missing hubcaps etc.
- Address clients needs/wants and consult on necessary service and/or routine maintenance required for customer’s vehicles.
- Review customer vehicle history and provide service recommendations to the client.
- Help identify a client’s mechanical problems by questioning, doing visual inspections and/or road testing. Customer information is updated, and repair order is signed by the client at the time of write-up of the repair order.
- Prepare repair orders showing the date, time and current odometer reading. Ensure that all repair orders have all charges clearly identified including diagnostic charges.
- Vehicles checked for outstanding recalls and required information listed on repair order and printout attached to the hard copy.
- Effectively communicate the clients’ concerns to the technicians by writing clear descriptions of problems as explained by the client at the time of the repair order write-up.
- Liaison with the technicians and parts advisors to ensure clients needs/wants are met as quickly and efficiently as possible.
- Follow-up with client as soon as possible and advise on the status of their vehicle; address client concerns and explain additional items found during the servicing process.
- Provide a detailed repair estimate including fees/taxes and completion time.
- Contact client as soon as their vehicle is ready for pick-up.
- Explain final invoice to client including all charges, inspection results and address any concerns.
- Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce the number of complaints.
- Explain and schedule the next factory service maintenance and what that entails.
- Prepare estimates for insurance and extended warranty companies and obtain authorization information which must be included on the repair order.
- Complete all OEM factory training as required both on-line and in-class courses within 90 - 120 days of hire and maintain a 100% completion thereafter.
- Follow all company policies and procedures.
- Perform other duties as assigned by management and our client reserves the right to modify these responsibilities and accountabilities as business needs require.
- Be customer focused and have at least 2 years of automotive Service Advisor experience.
- Have strong communication, customer service and phone skills.
- Be process driven with strong leadership skills and ability to thrive in a team environment.
- Technologically savvy with PC-based software, websites, and strong proficiency in automotive service management systems.
- Experience with either Reynolds and Reynolds, CDK/ADP, PBS including dispatch is considered an asset.
- The ability to make sound decisions in a manner consistent with the essential job functions.
- Excellent communication and organizational skills.
- Written and spoken English are essential, additional languages are an asset.
- Are professional and can multi-task with mínimal supervision.
- Are looking for career opportunities with a large and dynamic autom

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