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Project Coordinator

1 month ago

Victoria, Canada Red House Solutions Ltd. Full time

**Red House Solutions**

Project Coordinator

** The Project Coordinator is required to have a valid driver's license and personal vehicle. **

**About**
Red House Solutions Ltd. (RHS) is a private corporation, founded in 2020, which provides consulting, reports, and governance services through knowledge, guidance, and expertise to affordable housing providers, such as housing co-operatives and not-for-profit societies, looking to find tailored solutions for their real estate holdings. Team members of Red House Solutions are driven by a passion to play a part in solving the affordable housing crisis facing our communities today.

**Purpose of Position**
The Project Coordinator will define, review, and implement procedures designed by the Red House

Team to meet and exceed the service expectations and needs of clients through the implementation and creation of workshops, presentations, and recommendations for project planning. The Project

Coordinator will cultivate long-term relationships and offer first-level triage of issues that arise to ensure the client's long-term satisfaction with Red House services. Additionally, this role, as and when needed, will provide administrative support in relation to client files, as well as to complete any other jobs or tasks related to the mission, vision, and goals of RHS.

The Project Coordinator is expected to navigate and manage their weekly schedule to accommodate client needs, including attending meetings or overseeing projects as needed during evenings and on weekends.

**Specific Tasks and Responsibilities**
OPERATIONAL EXCELLENCE
- Secure, document, and analyze information from clients, principally during the onboarding process, and then on a regular basis as information changes, and distribute this information to the RHS Team.
- Design potential solutions to client issues, typically in consultation with the RHS Team.
- Define business problems, gather insights, and offer solutions, which includes preparing documents and reports, outlining findings, and providing recommendations.
- Maintain, update, and review client records and files, both physical and online
- Complete month-end procedures including recording time on individual and specific client files.
- Keep assigned client files regularly updated.
- Prepare presentations and client update reports as directed.
- Participate in continuous improvement activities.

COMMUNICATION
- Coordinate a portfolio of affordable housing clients - listening to clients, their service expectations, and their individual requirements.
- Keep in regular contact with clients, ensuring that dates and times of client general meetings, board meetings, and virtual/on-site client liaison meetings are updated and posted on the internal information gathering system.
- Communicate efficiently, accurately, and in a timely manner, both verbally and in writing, with clients and the RHS Team.
- Prepare recommendations for improvements where possible.

TEAMWORK
- Respond to client questions, concerns, and feedback, and when necessary, present issues to Supervisor.
- Prepare for and conduct interviews and workshops to gather information from various clients and external stakeholders.
- Document, measure, and evaluate client processes while identifing gaps, issues, and root causes, in consultation with the RHS Team.
- Manage and support internal and external stakeholder relationships to develop strategies and action plans and make recommendations/decisions for system-wide implementation associated with the specific projects.
- Work collaboratively to develop and standardize tools and processes based on best practices and organizational needs.

OTHER AREAS
- Ensure adherence to contract terms agreed to by clients.
- Research, compile, and present potential new strategies when requested.

**Knowledge, Skills, and Abilities**
- Understand business language and the proper form of business writing, including the meaning and spelling of words, rules of composition, and grammar.
- Provide exceptional attention to detail.
- Provide excellent written, verbal, communication, and telephone skills.
- Engage with internal team members and external stakeholders and build relationships, while maintaining confidentiality and integrity of information.
- Demonstrate ability to work under pressure, manage conflicting priorities and meet deadlines, while paying attention to detail.
- Show ability to overcome challenges or setbacks to achieve team, project, and client goals.
- Prove ability to work proactively, independently, and within a collaborative environment, including maintaining a positive relationship with internal team members and external stakeholders.
- Demonstrate ability to change and grow with the organization, aspiring to continuously improve processes and build the RHS team.

**Education and Experience**
- Bachelor’s Degree in project management, engineering, or equivalent.
- 3+ years of business experience in a comparable capacity, preferably i