Business Writer

2 weeks ago

Mississauga, Canada The Cigna Group Full time

Are you a business communicator that continuously seeks to innovate and improve business communications, documentation and processes? Do you thrive on learning business processes in a fast-paced agile development environment and working with high profile clients?

Your business aptitude and ability to research, combined with your solid writing skills and talent, will be key to creating comprehensive, relevant, accurate and easy to understand content. You’ll look for ways to maximize content reuse and streamline processes, while ensuring consistency across our communication library. Your previous experience creating business content and desire to innovate will help us evolve our communication strategy and products that will drive optimal value for ESC providers and clients.

**Key Responsibilities**:
Develop strategy, planning and scheduling tools to effectively manage communication deliverables

Develop and maintain business communication products for providers and plan members, including but not limited to newsletters, ad hoc communications, form templates, provider manual, claim submission kits, website communications, frequently asked questions.

Develop, maintain and follow established documentation, streamline processes, quality assurance processes and style guidelines

Edit peer work for clarity and consistency across all external facing communication and documentation

Coordinate with Translation Services to develop and maintain French documentation

Publish and distribute business communications and documentation to appropriate channels within established timelines

Actively participate in meetings and demos with a variety of business stakeholders to obtain in-depth understanding of ESC’s service delivery and process requirements

Collaborate with team members and contribute to discussions on innovative documentation delivery, standards, and styles

Maintain department Administrative Procedure Manuals (APM)

Liaise with external professional associations and pharmacy chains, coordinating new projects, communications, procedures, etc.

Support the Provider Relations department in provider contract amendments and negotiations

Participate in drafting and editing RFP responses

Manage multiple streams of work with parallel deadlines

Quickly learn and adopt technology, tools, and processes in a fast-paced agile environment

Continually seek opportunities to update your business knowledge, innovate

Work independently with limited or no supervision to meet deadlines

Coach, support, and mentor other members of the communications team

Oversee and contributes to initiatives and communications project work as assigned

**Qualifications**:
Post-secondary diploma or degree in a business, communications or related field

3+ years business writing experience, preferably in a healthcare and/or benefit industry environment

Impeccable English writing, spelling, grammar skills and proofreading skills

Adobe Acrobat

Microsoft Office Suite

SharePoint

Superior verbal communication and interpersonal skills

Self-driven, curious, ability to work independently with mínimal supervision

Ability to provide leadership and mentoring to team members

Strong focus on quality and accuracy

Exceptional organizational, interpersonal, and problem-solving skills

Effective time management, multi-tasking and project prioritization skills

**Considered Assets**:
Bilingual (French and English)

Experience in health claims adjudication or health care insurance benefits

Understanding of Agile development methodology

Experience developing online help and knowledgebase

**NOTE**: Internal posting will be closed on May 30, 2023.

Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

We offer a competitive salary and benefits package, along with a positive work environme

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