Events Specialist for The Dorian, Autograph

3 weeks ago

Calgary, Canada The Dorian, Autograph Collection and Courtyard Calgary Downtown Full time

**RESPONSIBILITIES**:

- Be one of the first points of contact for incoming calls, and respond in a quick, timely and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
- Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
- Work diligently to complete assigned tasks and responsibilities, i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events.
- Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
- Gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
- Learn and use sales & events systems and conceptual event management processes (i.e. CI/TY & Lightspeed) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties. In the absence of the Director of Events, this role would act as back-up, when required.
- Prepare for, participate in, and report out all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
- Endeavor to work in a unified and collaborative way, one that fosters teamwork, and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
- Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
- Carry out any reasonable requests made by Management and seek to comply with the company’s policies and procedures.

**QUALIFICATIONS**
- Passion and drive to work and excel in the Hospitality Industry.
- Highly organized with attention to detail and excels in a fast
- paced environment, with a desire to meet or exceed client expectations.
- Minimum of three years of hospitality experience with a minimum of one year in a full-service hotel preferred.
- Knowledge and experience in the execution of weddings preferred.
- Proven experience in maintaining and building relationships with clients.
- Exceptionally strong service skills to ensure superior guest service while recognizing the value of the guest and associates.
- Excellent verbal and written communication skills with attention to detail.
- Proficiency using Microsoft Office; Word, Excel, PowerPoint, etc.
- Strong presentation skills, creativity and story-telling a key attribute in promoting The Dorian, Autograph Collection.
- Ability to work under pressure, prioritize work to meet deadlines.
- Experience with Marriott systems will be considered an asset.

At Concord Hospitality, our associates earn competitive wages, receive our extensive benefit package including dental/vision plans, life insurance, LTD, tuition assistance plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

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