Workplace Exp Coordinator

3 months ago

Toronto, Canada CBRE Full time

**Workplace Exp Coordinator**

**Job ID**
- 179076**Posted**
- 26-Aug-2024**Service line**
- GWS Segment**Role type**
- Full-time**Areas of Interest**

Administrative, Customer Service

**Location(s)**

Toronto - Ontario - Canada

**About the Role:
- As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
- This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

**What You’ll Do**:

- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Schedule and host new employee hire tour of the workplace.
- Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
- Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
- Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies, securing event space, creating event ticket with event details, recommend suitable set up style & space based on event scope, confirm swag order and set up and tear down of the room, and delivery of supplies.
- Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
- Coordinate with vendors who supply services or goods to the workplace.
- Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
- Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.Back up for Workplace Experience Supervisor during PTO/sick day to ensure scheduled events are managed without impact**What You’ll Need**:

- Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future
- High School Diploma or GED with up to 2 years of job-related experience.
- Communication skills to exchange straightforward information.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.Strong organizational skills with an inquisitive mindset.**Host**
- Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

**Find out more

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