HR + Training Manager

3 weeks ago

Toronto, Canada National Headhunters Full time

Our client is hiring a field HR and Training Manager in hospitality.

**Responsibilities**:
- Manage various training experiences including scheduling, communication, facilitation, and content development such as presentations, workbooks, and activities- Facilitate classroom lectures and hands-on training in the kitchen- Manage on-site restaurant training experiences including the arrangement of schedules and maintaining effective communication with both trainees and instructors- Assess team members through Skills Observation Checklists, Capability Assessment, and provide detailed feedback and summaries on their progress- Oversee Certified Training Restaurants, conducting follow-ups, process documentation, evaluations, and check-ins- Participate in the review and refinement of training content, including, but not limited to, quizzes and activities
- Provide in store (on the floor) coaching for store managers focused on the service leader role (including coaching and feedback)
- Develop training materials to support onboarding of new front line associates, assistant managers and store general managers.
- Provide in field post opening training support for selected new markets and NSO
- Work with managers to review product knowledge cards and edit selling tips for sales associates
- Compile data and analyze past and current year training requirements to help with budget preparation and training priorities
- Assess and monitor the effectiveness of in-field training initiatives against predefined metrics
- Research other external avenues and training programs and/or self-study materials to support business needs
- Participate in project plan committees for training initiatives with introduction of new products, services and distributors as needed

**Qualifications**- Experience in the culinary or hospitality industry- Proven experience in training facilitation and management, preferably in the culinary or hospitality industry- Ability to implement effective training programs and assessments.- Familiarity with Learning Management Systems and content creation tools.- Ability to work independently as an individual contributor- Passion for teaching and developing others
- Perform other duties, in addition to normal responsibilities, to help the overall workflow of the Field Training department, as assigned by the department head
- Excellent interpersonal, written, and oral communication skills in working with all levels of organization
- Knowledge of NA Retail store experience including roles, responsibilities and best practices
- Ability to effectively communicate with all levels internally and externally
- Highly creative, innovative and motivated

Bonus Points
- Have experience or education within the Human Resources function in relation to Restaurant functions

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