Home Decor Specialist

7 months ago

Windsor, Canada Tepperman's Full time

YOU WILL NEVER GET BORED AT TEPPERMAN'S

We are a dynamic, high-energy retailer that is currently in its 3rd generation of family ownership. We sell furniture, mattresses, appliances, electronics, and home accents to a diverse customer base in Southwestern Ontario. It is a unique and highly personal business - family-owned and not part of a nationwide chain.

We encourage long term staff relationships by providing fulfilling opportunities in a casual, balanced and respectful work environment.

Why Choose Us?

We believe in creating lasting relationships with our employees, built on our core values of Trust, Respect, Family, Teamwork, Passion and Innovation. And our employees would agree, having selected us as a Great Place to Work through the annual survey measuring Employee attitudes at Tepperman’s.

**Here’s a look at what makes us A Great Place to Work**:
90% Agreed “This is a physically safe place to work”
88% Agreed “People here are treated fairly regardless of their gender.”
92% Agreed “People here are treated fairly regardless of their sexual orientation”.
84% Agreed “I feel good about the way Tepperman’s contributes to environmental sustainability.”
81% Agreed “My manager is approachable, easy to talk with.”

Join Our Team Today

Why work at Teppermans?
- Attractive benefits package
- Professional development opportunities
- Generous employee pricing and discounts
- Paid vacation, holidays, and more
- Company-matched pension plan

OUR CULTURE

Tepperman’s is a business built on the same foundation as a strong family - loyalty, respect, accountability, and integrity. We work hard to build a brand people can trust and rely on for all of their home furnishing needs.

We draw from nearly 100 years of our rich heritage, to create new ways to meet the ever-changing needs of our employees and customers.

WHO IS THE HOME DECOR SPECIALIST?
Home Décor Specialist (HDS) delivers an exceptional customer experience to achieve program goals and build long-lasting customer relationships. In this position, you will be part of a dynamic team of professionals who specialize in using their decorating skills to create beautiful spaces. You will be responsible for supporting Tepperman’s Home Décor clients through virtual, in-store and in-home consultations. You will continuously build connections with external partners and create relationships with in-store sales professionals to drive additional traffic and incremental sales. As Home Décor Specialist you will report to the General Manager and collaborate with the Company Home Decor Sales Manager.
WHAT YOU WILL BE ACCOMPLISHING IN THE ROLE
- Creating total Home Décor solutions for our customers through virtual, in-store and in-home consultations
- Building strong relationships to create lifelong customers by delivering an exceptional customer experience during and after the sale
- Actively participating in projects that create external connections and drive incremental business opportunities for all Tepperman’s locations e.g., Realtor Program, Home Builders and other similar industries
- Achieving personal key performance indicators including sales, protection & financing, as well as, supporting team goals
- Collaborating with key internal partners to market and develop the Home Décor Specialist Program including active participation in Tepperman’s social media
- Passionately engaging in weekly team connections and coaching discussions with the Home Decor Sales Manager

WHAT YOU'LL NEED TO SUCCEED
Education
- Interior Decorator or Interior Designer Certification is required

Experience
- 1+ years of experience in retail sales or relevant Home Décor environment
- Knowledge and experience using design platforms e.g. SketchUp, Sweet Home 3D, 2020 Spaces, Canva or similar
- Experience delivering a positive customer experience on social media.
- Experience with utilizing Hootsuite, Attentive and Klayvio
- Experience with Customer Survey Tools and associated analysis

Skills and Abilities
- A commitment to excellence in customer service and professionalism
- Strong communication skills are essential
- Detail oriented and solid time management skills
- Solid organization skills & ability to work independently
- A flexible work schedule that includes evenings, weekends, and select holidays

We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs.

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