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Sport Services Attendant

4 months ago

Red Deer, Canada Red Deer Polytechnic Full time

**Please see Special Instructions for more details.**:
Training Sessions will occur in the end of June 2024.

**Posting Details**:
Position Information

**Position Title**
- Sport Services Attendant**Position Summary**
- The **Sport Services Attendant** is an enthusiastic, customer-service focused position that is responsible for providing excellent customer experiences to all members and guests of the Gary W. Harris Canada Games Centre (GWHCGC) and all users of sport facilities and outdoor sports fields across the campus.
- This position must develop a strong understanding of the business of the (GWHCGC) including facility layout, programming, user groups, facility bookings, public and special events schedules, with the ability to communicate any of these to all staff, members and guests. The Attendants perform all operations pertaining to user group bookings and events including equipment and technology set-up. The Attendant uses the scheduling and GWHCGC management software to complete key tasks at a very high standard and to make key customer service driven decisions to exceed the expectations of members and guests of the GWHCGC.- This position provides general support to all functional areas of the GWHCGC and in collaboration with the Coordinator and Lead Attendant ensures that safety, security, and emergency response is a top priority. The Attendant monitors the condition of all sporting equipment on a regular basis and alerts the Lead Attendant and/or Coordinator when maintenance and repairs are required as per established procedures. This position assists the Coordinator with a variety of initiatives and projects as required in support of excellence and innovation for our sports facilities and guests.**Position Responsibilities**

**Sport Services Operations & Customer Service**
- Monitors the condition of all sporting equipment on a regular basis and completes maintenance and repair requests for broken and damaged equipment as per established procedures.
- Responsible for providing an excellent customer service experience to all members and guests of the GWHCGC and all sport facilities.
- Develops a strong understanding of the business of the GWHCGC (including knowledge of facility layout, programs, facility bookings, public and special events schedules), to communicate appropriately with all members and guests of the GWHCGC.
- Utilizes available software systems to facilitate operations and to execute service to members and guests.
- Provides general support to all functional areas of the GWHCGC and in collaboration with the Lead Attendant and Coordinator ensures that safety, security, and emergency response is a top priority.
- Responsible for the daily updating of arena user information on the Arena LCD screen.
- Makes key customer service decisions that will exceed the expectations of members and guests of the GWHCGC.
- Ensures the strict adherence to all procedures and expectations.
- Inspects set-ups and acts on findings accordingly.
- Signs off on daily tasks upon inspection.
- Listens to client concerns with empathy and acts appropriately with an empowered and customer experience driven response.
- Presents self in a professional manner at all times.
- During peak periods and/or unexpected absences, the Sport Services Attendant will be trained to provide coverage for the Guest Services team and support the normal activity associated with the Guest Services Desk as required.
- The Sport Services Attendant in collaboration with the Fitness & Sport Manager, Sports Services Operations Coordinator and the Lead Attendant ensure that safety, security, and emergency response is a top priority. Attendants are trained to help protect the health and safety of all guests, members and athletes through their awareness, proactivity, and response to a wide variety of situations in the GWHCGC.
- Demonstrates safe work practices by completing monthly workplace inspections, participating in facility fire and emergency evacuation drills and ensuring safe work practices at the GWHCGC as per Red Deer Polytechnic Emergency Response Plan.
- Will activate emergency procedures as needed or as directed by their supervisor.

**Required Qualifications**
- High school diploma or equivalent to about 12 years of schooling
- Ability to multi-task
- Customer service background with above average oral communication skills
- Proficient computer skills
- Safety awareness
- Technical knowledge and proficiency

**Preferred Qualifications**

**Salary or Hourly?**
- Hourly**Salary**
- $17.98 per hour**Benefits and Compensation Information**
- An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.**About Red Deer Polytechnic**
- Focused on advancing the economic and social priorities of Alberta, **Red Deer Polytechnic** **(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continu