Guest Experience Manager

4 weeks ago

Winnipeg, Canada Alena Rustic ItalianBluestone Cottage Full time

**Bluestone Cottage and Alena Rustic Italian**

**Front of House manager: Full time, permanent, salaried position**

**POSITION DESCRIPTION: Guest Experience Manager**

The Guest Experience Manager is responsible for overseeing the dining room and ensuring positive and consistent guest experience in order to grow the daily sales of our establishment.
- Full time, permanent, salaried position
- Flexible work schedule required, must be able to work as business needs dictate
- This position requires a team building attitude, great attention to detail and guest satisfaction, an eye for cleanliness and an ability to train the service staff and to communicate to both staff and owners
- oversee all guest facing operations at the restaurant
- train staff to ensure cleanliness and to maintain orderliness in the dining room and any guest facing areas of the restaurant
- take part in all aspects of hiring, staffing and scheduling the service staff
- provide service staff with cohesive and consistent training, develop and implement staff specific learning plans for both concepts
- must have the ability to problem solve guest issues that arise during service
- must be dedicated to providing excellent customer service and improving the guest experience to increase sales

**POSITION RESPONSIBILITIES**
- Work independently with no supervision
- Interview and hire staff
- Manage staff training
- Supervise upkeep of guest facing areas (including washrooms)
- Shift planning to ensure floor is appropriate covered, team is cohesive during service, flow of orders to the kitchen is manageable by culinary team
- Input new items as required on POS, notify appropriate parties of any issues with 3rdparty delivery or online ordering platforms
- Perform weekly LWB inventory, input inventory, action variances
- Lead staff during shifts to minimize overtime and keep staff on task, motivated and focused
- Ensure that food comes out for each table in a timely manner, ensuring high quality of preparation as well as presentation
- Comply with food safety and sanitation regulations as well as company work safety standards
- Maintain a positive and professional approach with coworkers and guests
- Work with other managers to plan special events, launch new menus and provide input on marketing plan for each concept
- Other duties as required.

**POSITION QUALIFICATIONS**:

- Must be available for flexible shifts: weekdays, weekends, and holidays
- 1 year as a restaurant manager required, wine knowledge an asset
- Excellent guest-oriented approach and patience
- Excellent problem-solving and decision-making skills
- High attention to cleanliness and safety
- Must speak English fluently and live in Winnipeg area
- Must be able to independently lift 50 lbs.
- Must hold valid food handlers certificate
- Must hold valid Serving It Safe certificate

**Job Types**: Full-time, Permanent

**Salary**: $43,000.00-$49,509.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

Expected start date: 2023-02-21

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