Solution Success Specialist

1 month ago

Halifax, Canada HILTI Full time

WHAT'S THE ROLE?

The role of the Solution Specialist, is responsible for the 2nd phase of our Tool Services (ONTrack, FleetManagement, Health & Safety, etc.) solution sales process. This includes partnering with Solution Consultantsand Field Sales Teams in selling a successful implementation and building the customer relationship throughthe implementation of Tool Services. The role also includes growing & protecting the customer value andreturn on investment through continuous activity and selling additional hardware, services and softwarewithin a specific geographical territory.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

WHAT DOES THE ROLE INVOLVE?
- Make outside, face-to-face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory
- Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions
- Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
- Demonstrate consultative selling; convince customers that they have a need for a product or service
- Demo Hilti products and services in person, face-to-face, with customers
- Train the customer on Hilti Tool Service Solutions at all levels of the company
- Identify the key customer roles and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies
- Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer’s processes
- Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service)
- Collaborate with field sales team in contract negotiations with customer; assess risk and reach profitable agreements and long-term customer engagement
- During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work
- Represent Hilti in customer’s project meetings and follow-up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.
- Additional duties as assigned

**93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.**

***

WHAT DO WE OFFER?

In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP, RPP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

WHAT YOU NEED IS:

- High School Diploma or GED, required
- Bachelor’s Degree or equivalent work experience, preferred
- Minimum two (2) years’ experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required
- Knowledge of construction methods and practices as they relate to Hilti products, preferred
- Understanding of entire project team (PM’s, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred
- Demonstrated aptitude of cold-calling skills at customer offices and jobsites required
- Ability to thrive both independently and in a team environment
- Demonstrated ability to develop engaged customer relationships and implement strategic concepts
- Excellent time and territory management skills
- Must be persuasive, sales driven, customer focused, and a team player
- Must be able to build prospects and business relationships
- Proficient computer skills including MS Office Suite and smartphones
- Must maintain a professional business appearance

  • Training Success Specialist

    6 days ago

    Halifax, Canada Prosci Inc Full time

    **Role Summary** As Training Success Specialist supporting Prosci’s portfolio of training programs, you will partner with Instructors to ensure a positive participant experience. You will be responsible for meeting individual participant needs, and facilitation of virtual delivery platforms and problem-solving program issues on the fly to keep the program...

  • Training Success Specialist

    6 days ago

    Halifax, Canada Prosci Inc Full time

    **Role Summary**: As a Bilingual Training Success Specialist supporting Prosci’s portfolio of training programs in both English & French, you will partner with Instructors to ensure a positive participant experience. You will be responsible for meeting individual participant needs, and facilitation of virtual delivery platforms and problem-solving program...

  • Bilingual Training Success Specialist

    6 days ago

    Halifax, Canada Prosci Inc Full time

    **Role Summary**: As a Bilingual Training Success Specialist supporting Prosci’s portfolio of training programs in both English & French, you will partner with Instructors to ensure a positive participant experience. You will be responsible for meeting individual participant needs, and facilitation of virtual delivery platforms and problem-solving program...

  • Bilingual Training Success Specialist

    6 days ago

    Halifax, Canada Prosci Canada ULC Full time

    **About Prosci** Founded in 1994, Prosci is a global leader in change management and the provider of choice for 80% of Fortune 100 companies. Prosci combines scientific research with the people side of change to deliver results-focused solutions that enable clients to achieve change outcomes and grow organizational change capability. Prosci maintains the...

  • Clinical Solutions Specialist

    1 month ago

    Halifax, Canada Adaptiiv Medical Technologies Full time

    At Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for individuals who have exceptional talent and an entrepreneurial drive to contribute to...

  • Ami Solution Specialist

    7 days ago

    Halifax, Canada Nova Scotia Power Full time

    Logistics: **Job Title**: AMI Solution Specialist, Smart Meter Operations Centre **Company, Department**: Nova Scotia Power, Customer Experience & Innovation **Location**: Halifax, Nova Scotia - Hybrid **Type of Employment**: Regular, Full-Time**Closing Date**: April 1st, 2024 **Reference Number**: 2024-2721 The Opportunity: As the member of the...

  • Manager, Training Success

    6 days ago

    Halifax, Canada Prosci Inc Full time

    **Role Summary**: As Manager, Training Success supporting Prosci’s Training Success Specialist team, you will be responsible for creating a welcoming and effective team environment. You will provide oversight and overall management of Training Success Specialists. You will ensure they create the highest quality client experience in every interaction,...

  • Student Success Specialist

    1 week ago

    Halifax, Canada Saint Mary’s University Full time

    **Date Posted**:November 16, 2023 **Posting Deadline**:November 30, 2023 **Department**:Student Affairs and Services **Type of Employment**:Contract (9 months), Full-time **Group Affiliation**:APC Group, Group 5 ($59,435 - $76,595 annually) At Saint Mary's University, you will be surrounded by a talented and dedicated team of professionals committed to...

  • Specialist, Debt Solutions

    1 month ago

    Halifax, Canada Grant Thornton Full time

    **Who we are** You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a...

  • Support Specialist

    2 weeks ago

    Halifax, Canada CAE Inc Full time

    Support Specialist - Training Solution Execution (TSE) page is loaded Support Specialist - Training Solution Execution (TSE) Apply locations Halifax Montreal (St. Laurent) time type Full time posted on Posted 26 Days Ago job requisition id 107870 Role and ResponsibilitiesThe support specialist organizes and implements a...

  • Support Specialist

    2 weeks ago

    Halifax, Canada CAE Inc Full time

    Support Specialist - Training Solution Execution (TSE) page is loaded Support Specialist - Training Solution Execution (TSE) Apply locations Halifax Montreal (St. Laurent) time type Full time posted on Posted 26 Days Ago job requisition id 107870 Role and ResponsibilitiesThe support specialist organizes and implements a...

  • Support Specialist

    2 weeks ago

    Halifax, Canada CAE Inc Full time

    Support Specialist - Training Solution Execution (TSE) page is loaded Support Specialist - Training Solution Execution (TSE) Apply locations Halifax Montreal (St. Laurent) time type Full time posted on Posted 26 Days Ago job requisition id 107870 Role and ResponsibilitiesThe support specialist organizes and implements a...

  • Customer Success Manager

    2 weeks ago

    Halifax, Canada Adaptiiv Medical Technologies Full time

    At Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for individuals who have exceptional talent and an entrepreneurial drive to contribute to...

  • Customer Success Manager

    4 days ago

    Halifax, Canada Bulletproof Solutions Full time

    **Who We Are**: Headquartered in Atlantic Canada with offices across the United States and around the world, Bulletproof has decades of experience in IT, security, and compliance. The company’s footprint now includes users on six continents trusting Bulletproof to address their technology challenges and strengthen their security posture. Driven by...

  • Cor 24086 Business Solutions Specialist

    4 days ago

    Halifax, Canada Nova Scotia Provincial Housing Agency Full time

    **Business Solutions Specialist** **Corporate Services** **Location: Various Locations within Nova Scotia** **Type of Employment: Full-time, term up to 2 years (2 positions)** **Union Status: Excluded/Non-union** **Competition # COR 24086 A&B** **Closing Date: June 20, 2024** **About Us** Nova Scotia Provincial Housing Agency (NSPHA) is the...

  • Customer Success Manager

    6 days ago

    Halifax, Canada Adaptiiv Medical Technologies Full time

    Salary: At Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for individuals who have exceptional talent and an entrepreneurial drive to...

  • Customer Success Manager

    6 days ago

    Halifax, Nova Scotia, Canada Adaptiiv Medical Technologies Full time

    Salary: At Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for individuals who have exceptional talent and an entrepreneurial drive to...

  • Support Specialist

    1 week ago

    Halifax, Canada CAE Full time

    **Role and Responsibilities** The support specialist organizes and implements a variety of responsibilities related to the flow of training materials, services, and associated information. They will support and provide consultation to the program execution leads for upcoming courseware training design and development work. This includes organizing and...

  • Director of Customer Success

    2 months ago

    Halifax, Canada LifeRaft Full time

    **LifeRaft Director of Customer Success** Dedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative solutions. We pride ourselves on our commitment to customer success and are looking for a strategic and experienced Director of Customer Success to lead and optimize the overall client...

  • Director of Customer Success

    3 weeks ago

    Halifax, Canada Navigator - Powered By LifeRaft Full time

    LifeRaft Director of Customer SuccessDedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative solutions. We pride ourselves on our commitment to customer success and are looking for a strategic and experienced Director of Customer Success to lead and optimize the overall client...