Customer Care Associate

3 days ago


Kitchener, Canada Precise ParkLink Inc. Full time

**Company Description**:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

**Job Summary**:
Precise ParkLink manages all parking requirements on behalf of Grand River Hospital and is looking for a Customer Care Associate to fulfil a full-time position.

**Qualifications**:

- Strong computer skills, must have experience with Window; Microsoft Office Outlook, Excel, Word
- Must have excellent communication skills
- Fluent in English
- Excellent customer service skills
- Ability to operate independently as well as in a team

**Attributes**:

- Demonstrated ability to solve complex problems
- Excellent technical communication skills: ability to explain complex solutions and processes clearly to others
- Collaborative and demonstrates strong interpersonal skills
- Self-managed while accurately following instructions
- Ability to multitask effectively and stay positive and professional under high-pressure, fast-paced environments

**Job Responsibilities / Duties**:

- Interact and assist customers via intercom or telephone
- Identify emergency and non-emergency situations on site
- Remotely access Parking control system to troubleshoot and provide level-1 customer support
- Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as assigned

**Job Type**: Full-time, Permanent

**Salary**: $16.00 per hour

**Benefits**: Dental care/Extended health care/Vision care

**Schedule**: 8 hour shift (Monday to Friday)

**Hiring Contact**:
Please submit your resume with a minimum of two references to Melissa.

**Salary**: $16.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kitchener, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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