Customer Care Associate
3 days ago
**Company Description**:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.
**Job Summary**:
Precise ParkLink manages all parking requirements on behalf of Grand River Hospital and is looking for a Customer Care Associate to fulfil a full-time position.
**Qualifications**:
- Strong computer skills, must have experience with Window; Microsoft Office Outlook, Excel, Word
- Must have excellent communication skills
- Fluent in English
- Excellent customer service skills
- Ability to operate independently as well as in a team
**Attributes**:
- Demonstrated ability to solve complex problems
- Excellent technical communication skills: ability to explain complex solutions and processes clearly to others
- Collaborative and demonstrates strong interpersonal skills
- Self-managed while accurately following instructions
- Ability to multitask effectively and stay positive and professional under high-pressure, fast-paced environments
**Job Responsibilities / Duties**:
- Interact and assist customers via intercom or telephone
- Identify emergency and non-emergency situations on site
- Remotely access Parking control system to troubleshoot and provide level-1 customer support
- Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as assigned
**Job Type**: Full-time, Permanent
**Salary**: $16.00 per hour
**Benefits**: Dental care/Extended health care/Vision care
**Schedule**: 8 hour shift (Monday to Friday)
**Hiring Contact**:
Please submit your resume with a minimum of two references to Melissa.
**Salary**: $16.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kitchener, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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