IT Support Technician

3 weeks ago

Winnipeg, Canada Retail Management Systems Full time

Great entry (or intermediate) level computer support technician opportunity with a small, dynamic, award-winning & industry-leading technology company, willing to invest the time and energy to train and develop the right talent. Build a career with us Compensation includes a benefits package with dental, pharma-care, life insurance and more. Ongoing training, both formal and informal, will be provided.

**Summary**: Working with a team of support technicians, implementation specialists and developers, you will help our small and medium sized retail client base exploit the best Point of Sale (PoS) software and hardware in the world in both their bricks & mortar & on-line stores.

Non-technical skills seen as beneficial to the role will be given a great deal of consideration.

**Expectations (must have)**
- Strong computer skills/Windows environment, esp. troubleshooting
- Comfortable dealing with customers even under occasionally stressful circumstances.
- Able to work primarily from our North Winnipeg offices.
- Ability to work from home as directed (high-speed internet, appropriate work area)
- Willingness to embrace an entry level roll
- Willingness to take evening or weekend special assignments, as directed (infrequent)
- Willingness to work on-call shifts approximately 1 out of every 5-6 weeks once the necessary skill sets are developed (approx.. 7:00 AM to 11:30 PM, i.e. 7days x 17hrs)

**Experience In (**_**Some Of**_**) the Following Will Support Your Application**:

- IT support/technical support in a Windows based environment incl. troubleshooting
- Knowledge of database administration (eg. SQL)
- Experience with computer hardware (building PCs, troubleshooting, upgrading)
- Retail experience, especially in a supervisory or management role (duties might include managing operations, training staff, using sales or inventory related reports, marketing, merchandising)
- Experience with retail technology, especially Point of Sales systems or on-line operations
- Financial oriented responsibilities (bookkeeping, budgeting/reconciling, etc.)
- Experience with IT projects or IT operations
- Knowledge of/experience with website design or development
- eCommerce experience (Shopify, WooCommerce, BigCommerce, etc.)

**Basic Non-Technical Skills Important For This Role**
- Ability to work both independently and as part of a team
- Great phone manners
- Ability to manage multiple tasks, including adjusting and re-adjusting priorities as business needs dictate (i.e. strong organizational skills)

**Skills you’ll be expected to develop**:

- Expert level Point of Sales skills (troubleshooting, administration, configuration, reporting, etc.)
- Crystal Reports (use of or support of)
- Nice Label (use of or support of)
- PC and/or Server hardware knowledge including experience troubleshooting, esp. remotely
- Printers (troubleshooting, configuration with networked printers), esp. Zebra & Thermal printers.
- Financial Acumen: financial reporting, esp automation, some understanding of bookkeeping practices, Familiarity with GAAP

**Potential Next Steps In Your Career with RMS**:

- Senior-level technical support with a focus on project-oriented work
- Administrative/Leadership/Management
- Network/System architecture
- Programming
- Shopify/WooCommerce development, integration, and support

**Job Types**: Full-time, Permanent

**Salary**: $27,000.00-$32,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flextime
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekend availability

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you live in Winnipeg, Manitoba or the surrounding area?

**Education**:

- Secondary School (preferred)

Work Location: One location

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