Member Services Officer

2 months ago

Regina, Canada Saskatchewan Government and General Employees Union Full time

**Member Services Officer - Regina**

Regina, Saskatchewan: 1 fulltime position
Posting: #2023-15

Internal/External Job Posting
Posting Date: June 19, 2023

Closing Date: July 3, 2023, by 5:00 pm
Pay Band 9 ($34.05 to $40.09 per hour)

**Are you a passionate advocate? Dedicated to creating impact?**
**Stand for fair, just, and safe Saskatchewan workplaces?**

**YOU BELONG HERE**

The Saskatchewan Government and General Employees’ Union (SGEU) has a rich 100-year history as a made-in-Saskatchewan labour partner. We are a membership driven union that advocates for healthy productive work environments and inclusive representation.

**WHAT YOU’LL DO**
SGEU’s Member Services Officer acts as a first point of contact to support steward inquiries and responds by fielding the escalation of needs, resolving conflict, and/or providing initial guidance and recommendations. Member Services Officers (MSO) are well versed in union procedures, collective agreement interpretation, de-escalation of high-stress interactions, steward processes, and how to serve members through SGEU’s elected steward structure.

**WHO YOU ARE**:

- A post-secondary degree in a related field such as Labour Relations, Human Resources, Industrial Relations, Human Justice or Social Work, combined with experience in conflict resolution, advocacy and/or elected roles, or an equivalent combination of education and experience;
- Thorough understanding of a union’s legal framework and environment, including statutes such as _The Saskatchewan Employment Act _and _The Saskatchewan Human Rights Code;_
- Thorough understanding of Collective Bargaining Agreement (CBA) rules of interpretation;
- Excellent written and oral communication skills, typically demonstrated by preparing communication to support grievance processes;
- Experience working in an automated office environment using most features of Microsoft Office 365 such as: Word, Excel, Power point, Outlook, and TEAMS;
- Experience providing service-oriented support in a professional, empathetic, and timely manner with an established record establishing and maintaining functional relationships with internal and external stakeholders.
- Is responsible for day-to-day explanation of collective agreement language using the rules of construction;
- Successfully navigates a range of interpersonal dynamics and provides support to frequent steward inquiries;
- Provides best practice advice to stewards on informal dispute resolution processes and formal grievances procedures;
- Establishes and maintains functional relationships with stewards, labour relations officers, members, senior SGEU staff, SGEU elected officials, and others as required;
- Supports and guides stewards and members through situations of conflict and highly emotional circumstances;
- Prepares for and supports at labour schools and other training and/or events sponsored by;
- Is accountable for accurately updating SGEU’s member information systems and databases;
- Provide excellent first-point-of member and client relationship services and de-escalation of emotional circumstances and conflict resolution; and
- Supports and participates SGEU campaigns and activities.

**OUR WORKPLACE**
SGEU is a fun and collaborative work environment dedicated to excellence in membership services and fostering a strong organizational culture of teamwork, professionalism, and accountability. SGEU has offices in Regina, Saskatoon, and Prince Albert, where our passionate staff provide a wide range of services to over 20,000 members across Saskatchewan.

**OUR BENEFITS**
- Competitive salaries
- Employer matched pension plan
- Earned days off LTD coverage
- Dental & vision care benefits
- Continued education and professional
- Extended health care benefits development
- $500/year, Health Spending Account

**HOURS OF WORK & TRAVEL**

This position is based in Regina, Saskatchewan and designated as Office Employee and works eight (8) hours per day during SGEU’s core hours from 8:00 am-5:00 pm, in a 5/4 work arrangement. Member Services Officers may be required to travel throughout Saskatchewan, including some overnight stays.

**OUR COMMITMENT TO DIVERSITY**

**HOW TO APPLY**

**Salary**: $34.05-$40.09 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Relocation assistance
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2023-07-03

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