Customer Service Associate/apparel Specialist

2 weeks ago


Scarborough, Canada Redwood Classics Apparel Full time

Professional oral and written communication, interpersonal, analytical and problem-solving skills to deal effectively with all levels of internal staff and external clients.
- A proactive approach to problem-solving with strong decision-making skills and ability to think through the client/customer journey.
- Ability to multitask and organize a daily workload by priorities in a quick moving environment
- Must be able to meet deadlines in a fast-paced environment
- Familiarity with Microsoft Office, G-Suite, Slack and Calendly

So, are you in?

If you were to join our growing team, here are some of the things you would be doing:
1. Outward/External client facing duties
- Anticipates and initiates appropriate response to incoming client issues and recommends course of actions and solutions.
- Order entry & processing, inclusive of warehouse
- Project manage decorated and custom orders based on client’s request and tech packs
- Understand and adhere to client brand standards when developing and/or providing concepts
- Prepare quotes and costing exercises for clients
- Prepare labels & trims for client projects
- Follow up on refill orders, talk with contractors and internal production team on when the expected refill dates are

2. Internal facing duties
- Facilitates/attends special working group meetings, senior management team meetings and expedites a range of time sensitive tasks.
- Record and prepare minutes of meetings, seminars, and conferences
- Understand the overall Redwood Classics workflows and business

**Job Types**: Full-time, Permanent

**Salary**: From $32,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
All employees must follow company COVID-19 protocols; inclusive of weekly & daily questionnaire submission, wearing of a face mask and daily temperature checks.

PPEs and sanitizers are provided to all employees.

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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