Library Assistant

3 days ago

Hamilton, Canada McMaster University Full time

**Schedule**

Monday to Friday, 9am to 5pm

**Education Level**

Bachelor's degree and Community College diploma in Library and Information Technology

**Career Level**

Experienced (Non-Manager)

**Library Assistant**

(JD#: JD1054)

The Health Sciences Library is one of McMaster University's four libraries. The library offers information services, resources, and expertise in support of the university's commitment to knowledge-based health care practice and life-long learning.

Working in the Public Services unit, the Library Assistant is responsible for providing a variety of services to users and education programs.

**Job Summary**

Responsible for providing a variety of services to users and education programs including research help, circulation and reserve, interlibrary loans, collection maintenance, and the safe keeping of library resources. Requires a thorough knowledge of library policies, procedures and systems. Serve in Public Services on the service desk.

**Purpose and Key Functions**
- Provide interlibrary loans lending service which includes receiving requests from and processing library resources for other libraries.
- Process routine check-in and check-out of library materials and equipment including, but not limited to, scanning and sending documents, packaging items, and attaching book bands.
- Maintain accurate records for all outgoing interlibrary loans materials.
- Manually add labels and protective covers to new print materials and update errata revisions where required. Identify and repair materials with minor damage.
- Provide in-depth research help by interpreting patron requests for research materials and finding solutions to their research needs by constructing complex search queries of various online systems and networks.
- Advise patrons on how to search, locate, and retrieve information from various library databases.
- Refer requests to appropriate internal and external sources and offer alternatives as required.
- Extract, interpret, and integrate information from a wide variety of traditional and non-traditional resources.
- Search online databases to identify and determine the correct bibliographic entries for research materials.
- Interpret bibliographic references to determine if the library owns the specific materials, where the items are located in the library system or on the internet, and whether or not they are available for loan.
- Provide circulation, reserve, and interlibrary loan services.
- Explain departmental policies and procedures to patrons and enforce them when necessary.
- Update and maintain knowledge of the operational and administrative processes related to the functions of departmental and library-wide policies and procedures.
- Make decisions and recommendations in situations where no established policy or procedure exists but there has been a past-practice or precedent set which can be referred to.
- Determine eligibility for borrower cards for non-University users based on established policies.
- Collect payments for borrower cards, fines, and replacement charge.
- Shelve library materials, maintain condition of library collections and search for missing items.
- Adapt to incremental changes to library technology and knowledge base.
- Assist patrons with the use of printers and photocopiers in the library and report systems and mechanical problems to the appropriate area
- Write a variety of documents, formal notes and records including, but not limited to, correspondence, procedure manuals and incident reports.
- Assist patrons with problems in accessing resources and report systems problems to the appropriate department.
- Follow standard procedures to assist patrons in difficult situations by referring them to Security Services.
- Follow standard procedures for responding to security alarms at exits.
- Responsible for unlocking and opening the library, and for patrolling the library prior to closing with the assistance of Security Services, when available, to ensure all patrons have exited prior to locking the facility.

**Requirements**:

- Bachelor's degree in a relevant field of study.
- 2-year Community College diploma in Library and Information Technology.
- Requires 3 years of relevant experience, including two years for the completion of a diploma in Library and Information Technology.

**Additional Information**

Excellent interpersonal and communication skills
Excellent critical thinking and problem solving skills
Excellent customer service skills
Excellent computer skills and experience in Excel related to data importing, manipulation, and mathematical formulas
Proven ability to pay close attention to detail and to work with accuracy
Knowledge and experience in providing library reference and circulation services in health sciences
Knowledge and experience in health sciences
Searching skills relating to health databases and health literature
One-to-one teaching skills
Ability to work both independently and as part of a team, in a fas

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