Full Time Newcomer/systems Navigation Program Lead

2 months ago


London, Canada The Salvation Army Full time

The Newcomer/Systems Navigation program is facilitated by an employee who is a newcomer to Canada with lived experience, speaks multiple languages, and has a background in community services. While they focus on providing individual supports to new Canadians, they will also support other individuals or families who require assistance navigating the complex social services system.

Facilitation of group programs and events that help develop English as a second language and provide opportunities for people to connect with others in their community will also be part of this position.

Connected by a common mission, they will work collaboratively with other Ministry Unit staff/leads, including leadership of London Corps, to form an interdisciplinary team to work from a holistic perspective with individuals and families who are seeking assistance from The Salvation Army. They will promote opportunities for corps members and volunteers to connect with and support individuals and families participating in the programs to bring the best opportunities and outcomes forward for those who come to us for help.

**KEY RESPONSIBILITIES**:

- Form an integral part of The Salvation Army London Community Services/Ministries team—including employees, volunteers and students; as well as local Corps Officers/leaders; members of the Corps and other local ministry units/community partners —to work with participants from a holistic perspective.
- Offer one-on-one system navigation support to help anyone, particularly newcomers to Canada, navigate daily life in a new city/country. Partnering with the Corps throughout the city, plan groups/activities that focus on ESL, with a gentle introduction to the Gospel.
- Using Pathway of Hope principles, empower people to take the next steps toward a better and more satisfying/transformative life.
- Network with other service providers and maintain relationships with community agencies and local schools to provide comprehensive services for participants in conjunction with the Community Ministries team.
- Meet regularly with the other Newcomer/Systems Navigation Program Lead, Community Ministries Program Leads and Manager to ensure cohesive planning and facilitation of programs; supporting Community Ministries Program Leads when needed.
- Ensure program policies and procedures are followed to maintain integrity, accountability, and program outcome measurements.
- Participate in the development of policies, procedures and best practices guidelines/manuals related to relevant programs.
- Design, deliver and evaluate programs in consultation with the Community Ministries Manager.
- Consistently demonstrates empathy and concern for individuals/families.
- In collaboration with the Volunteer/Special Events Coordinator, participates in the recruitment, training and orientation of volunteers and students working within their programs and is responsible to coordinate their schedules and responsibilities and provide direction and supervision; ensuring they are working to achieve the purposes of The Salvation Army.
- Attend Community Ministries programs on a frequent basis to meet and connect with individuals who could benefit from the Newcomer/System Navigation program.
- Assist with and attend seasonal activities and special events such as Christmas Assistance Program, Summer Adventure Camp, Bike Rodeos, Volunteer Appreciation, etc.

**Individual Supports**
- Create a welcoming and respectful experience for people accessing London Community Services.
- Through empathetic care, listening and with a non-judgmental approach, establish a trusting relationship with individuals and families who access our programs.
- Conduct initial assessment to determine what supports (both short-term and long-term) the individual/family wants/needs and help them come up with a plan to reach their goals.
- Help the individuals and families navigate complex systems, answering questions and providing support, referrals and information on a wide variety of topics, including:

- physical and mental health care
- education and employment and/or volunteer opportunities
- financial literacy including income tax, banking and credit
- connection to community services and supports like Legal Aid, Social Assistance
- referrals to refugee claimant lawyers
- help with translation and interpretation
- provide referrals to help finding permanent housing, help with understanding Tenants and Landlords Rights and Responsibilities
- Provide support in accessing furnishings and other household items
- Advocate on individuals/family’s behalf to help them receive the services they want and for which they are eligible and help them develop self-advocacy skills.
- Build bridges for newcomers by facilitating the establishment of professional and social networks, fostering a sense of belonging within their communities.
- Create and update client records in Link2Feed. This includes ensuring overview of their situation and any needed follow-



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