Community Manager, Qualico Properties

7 months ago

Edmonton, Canada Qualico Properties Full time

**Title**:Community Manager

**Location**:1300 EPCOR Tower 10423 101 St. NW, Edmonton

At Qualico Properties, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

**Job Overview**:
Reporting to the Senior Property Manager, as the **Community Manager**, you will be joining a dynamic property management team for our brand new residential building in downtown Edmonton, The Switch at Station Lands, where you'll oversee daily operations, manage tenant relations, oversee leasing, administration and ensure our properties are well-maintained and welcoming. This role is crucial in providing top-notch customer service and maintaining the high standards our communities are known for. This opportunity will allow your leadership skills to directly contribute to our success and enhance the atmosphere for our residents and team.

Your day-to-day responsibilities will include:

- Partnering with the Residential Leasing Specialist to oversee and support the initial lease up of the new building.
- Planning and organizing monthly tenant engagement events that foster “Culture, Community and Connections”.
- Cultivating partnerships with local businesses and vendors to provide services and discounts to tenants in exchange for promotion opportunities.
- Remaining innovative and competitive by staying on the pulse of market trends, including completing comprehensive market research and competitor surveys.
- Acting as the first point of contact for tenant inquiries and requests, ensuring tenants receive excellent customer service.
- Attending to rental matters, administering lease agreements, collecting rent, showing vacant units, and responding to after-hour issues.
- Conducting routine inspections of suites, common areas, buildings, and property grounds to ensure cleanliness and proper maintenance. Ensuring required repairs on vacant units are scheduled and completed in a timely manner to minimize vacancy.
- Coordinating maintenance work and repairs with in-house maintenance staff or third-party trades. Supervising and ensuring that projects are completed according to quality standards.
- Maintaining inventory of property cleaning supplies, plumbing parts, etc.
- Completing reports on property performance, including tenant move-in/out reports, property traffic reports, vacancy reports, turnover reports, snow logs, and other reports as required.
- Supervising, developing, and providing guidance to on-site team members. Ensuring clear directions are given and that work is carried out safely.
- A strong communicator; you clearly express your thoughts in conversation as well as write and present in a persuasive and influencing manner.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- A creative problem solver; you think outside the box for solutions without fear of failure.
- A leader; you attract, retain, develop or improve the skills of others through effective coaching and guidance.
- Mindful; you respect diversity and deal with sensitive situations in high standards of integrity.
- Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.

**Essential Requirements**:

- High school Diploma, or equivalent.
- Minimum 3 years of relevant work experience in supervision of property management overseeing large or multiple properties.
- Satisfactory verification of criminal record check.
- Physically able to carry out basic maintenance duties.
- Comfortable using office equipment, Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint), and property management software (Yardi etc.)

**What We Value**:

- Creating trusting and successful working relationships.
- Taking responsibility for the outcome of decisions and actions.
- Cooperating with team members in an open, supportive and respectful manner.
- Setting clear, measurable and achievable goals.
- Consistently meeting customer expectations.

**Working Conditions**:
You primarily work in an office setting. This role requires the ability to work flexible hours, including evenings, weekends, and holidays to accommodate the needs of the business. Overtime may occasionally be required.

**About Us**:
Since 1951, Qualico has grown from a small residential developer to one of the largest privately held development companies in western Canada.

As part of Qualico, a fully-integrated real estate company with seven decades of experience, we work alongside experts in community building, home and multifamily builders, and manufacturers of building materials. Together, we’re able to integrate our properties into the communities we build and collaborate to increase the density around our sites.

Through it all, we prioritize the people who use our spaces, whether they’re customers, or people

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