Product Return Specialist

3 months ago

Richmond, Canada Snap One, LLC Full time

**Description**

Snap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. We believe that life’s better when everything works together, and the same can be said about the collaborative work we do. Join our award-winning team in our continuous quest to deliver the most brilliant, personalized smart living and smart business experiences to people around the world.

Staub Electronics Ltd., a Snap One Company, is one of Canada's leading distributors of technology solutions focused on residential and commercial AV integrators, and the automotive electronics industry. Since 1981, Staub has been a trusted business partner to the Canadian market with a dedication to customer service, operational excellence and offering a broad selection of solution‐oriented products.

At Staub Electronics, we recognize the value of teamwork, strong leadership, and open communication. We have created a work environment where our people thrive and grow.

Investing in a long-term career and in your future is a commitment that Staub is dedicated to. We prioritize helping you develop your talents and nurture your career aspirations. We are deeply passionate about our people and the results we know they can achieve when given the right tools, environment, support, and opportunity to perform at their best.

We offer an energetic, social, and friendly work environment with the ongoing goal of our people becoming a stronger part of the Staub community. Our regular staff events include summer BBQ’s, staff lunches, birthday and employee anniversary celebrations, and team building events. We also offer a competitive compensation plan that includes:

- 3 weeks paid vacation
- Paid wellness days
- Extended health insurance covering medical, dental, life and disability
- Annual paid time-off for charitable volunteering
- Employee discounts on the products we sell

Reporting to the Senior Manager, the Product Return Specialist will be responsible for helping our customers resolve product return issues quickly and easily You will manage all returned items to ensure they are processed in a timely fashion and our KPI's are maintained. You will issue credits or replacements as per the RMA, and process defective goods returns back to our vendors. You will resolve non-standard or difficult return requests by using problem solving skills and by collaborating with your team members to ensure a positive outcome for our customers.

Specific Responsibilities
- Knowledge using SAP (our ERP system)
- Conduct checks and testing of returned products to ensure actual return matches RMA, and serial numbers are accurate
- Verify return prices, material authorizations, and improve current procedures to ensure that returns to vendors are much less frequent
- Provide stellar customer service and be the go-to for getting our clients replacement pieces for any defective products
- Research new best practices and implement improvements that boost our efficiency rates
- Solving, troubleshooting, and attentiveness to detail will be frequent practices in your role

Required Qualifications
- Experience with SAP or an equivalent ERP
- 2 + years’ experience in an inventory management role
- Demonstrated understanding of the shipping process for both domestic and international shipments, as well as the documents that are used in this process
- Microsoft Word, Excel, and other Office features
- Unmatched communication skills for developing relationships with internal and external team members, customers and vendors

Preferred Qualifications
- Have experience working with SAP B1
- Have prior experience with audio visual (AV) electronics and/or client services
- Have a strong familiarity of and experience with the technology products we carry (i.e., networking, TVs, cables, surveillance, etc.)

Snap One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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