Product Support Coordinator

2 weeks ago


Stoney Creek, Canada TCAT Div of Toromont Industries Ltd Full time

The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives

**As a Product Support Coordinator, YOU will experience**:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority;
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

**In a typical day, YOU will**:

- Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
- Process service work orders, service reports and payroll
- Obtain Customer purchase order numbers to support WIP (work in process) processing
- Generate standard jobs as required by Supervisors and Technicians
- Expedite Warranty and Goodwill work orders through Warranty Departments
- Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler
- Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
- Assist other Service Departments with scheduling of maintenance and repairs as required

**Must-haves for this role**:

- Minimum post-secondary education
- 2+ years of experience in support/service operations position

**About Toromont Cat**
- With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. Your success is our success_

Le coordinateur du service après-vente est responsable de toutes les fiches de travail, de l'ouverture à l'exécution, en fournissant un service client de qualité et en contribuant efficacement aux buts et objectifs du service d'entretien.

**En tant que coordonnateur du service après-vente, VOUS aurez la possibilité de**:

- Travailler au sein de l'une des entreprises les plus sécuritaires de l'industrie, où votre sécurité et votre bien-être sont notre priorité la plus importante.
- Travailler pour le meilleur concessionnaire d'équipement de sa catégorie et avec la marque haut de gamme Caterpillar
- Apprendre, se développer et se perfectionner en permanence avec l'équipe de Toromont grâce à nos équipes de formation internes qui sont axées sur votre réussite.
- Obtenir une rémunération complète concurrentielle, y compris les salaires, les avantages sociaux et les primes (selon l'admissibilité).
- Avoir des horaires de travail flexibles et des occasions de travailler à plusieurs endroits dans l'est du Canada.

**Au cours d'une journée de travail type, VOUS effectuerez les tâches suivantes**:

- Démontrer des comportements de travail sécuritaires, respectueux de l'environnement en tout temps conformément aux politiques, programmes et initiatives de Toromont en matière de santé et de sécurité.
- Traiter les fiches de travail, les rapports de service et la paie
- Obtenir les numéros de commande des clients pour soutenir le traitement des travaux en cours (WIP).
- Créer des tâches standard selon les besoins des superviseurs et des techniciens.
- Accélérer le traitement des fiches de travail de garantie et d'entente de courtoisie par le biais des services de garantie.
- Aider à la coordination et à la gestion des ententes de valeur client (EVC) par le biais d'un logiciel de gestion des contrats (EMT et PM Scheduler)
- Suivre les rapports WIP avec les superviseurs et les conseillers de service pour soutenir les objectifs de l'entreprise dans le cadre du processus de facturation.
- Aider les autres services à planifier l'entretien et les réparations, le cas échéant.

**Les compétences requises pour ce poste**:

- Un minimum d'études postsecondaires
- Deux ans et plus d'expérience dans un poste de soutien ou d'opérations de service

**À propos de Toromont Cat**
- Avec plus de 4 000 employés et 56 sites du Manitoba à Te



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