Travel / Cruise Customer Service Representative

3 weeks ago


Richmond Hill, Canada UTOvacation Full time

UTOvacation is one of North America's fastest-growing Tour Operators, sending thousands of individuals to Asia, Europe, and South America. With an A+ rating on BBB coupled with a 4.3/5 rating on TrustPilot, UTOvacation has a proven track record of success and customer satisfaction. Although we are currently all suffering through a pandemic, the demand for travel in 2021 has begun to pick up and therefore, it is now time to grow, we are looking for an individual to join our team in this hybrid position.
- Plan and sell transportations, accommodations, insurance and other travel services
- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
- Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
- Book transportation, make hotel reservations and collect payment/fees
- Deal with occurring travel problems, complaints or refunds

**Job Requirements**
- Proficiency in English; knowledge of Manadrian / Chinese is an advantage
- Exemplary customer oriented approach
- Ability to present, persuade and communicate effectively
- Demonstrable ability to handle crises

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: One location


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