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Full Time Dispatch Operator
4 months ago
**Why Paragon?**
**Benefits**:
- Competitive pay
- Career advancement opportunities
- Continuous support from a Career Centre representative to ensure success
- Life, Medical, Dental and Vision Insurance
- Company wide Recognition Program
- Overtime Pay
- On-Site parking
**Position Overview**:
**Role and Responsibilities**:
- Able to respond to incidents of crisis and determine avenues for assistance.
- Able to utilize multiple software at once; CCTV, access control, mass notification
- Ability to absorb information from different platforms, analyze and make decisions
- Create and update activities in excel based Dispatch for ongoing calls and incidents in a timely fashion
- Use Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate
- Place fire alarm systems on disregard upon the request of approved contractor work and Seneca Facilities
- Answer security related calls and dispatch guards to assist and/or investigate
- Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question
- Dispatch guards to corresponding calls to their respective zones
- Contact and update the on-call contacts when and if needed
- Keep track and monitor the location of all guards
- Have a strong understanding of Seneca’s rules and policies
- Be knowledgeable on the layout of the campus, i.e., knowing the correct laneways
- Liaise with various agencies including 911 emergency call centre, TPS non-emergency, and TFS nonemergency
- Liaise with external organizations including but not limited to fire systems service companies, elevator service companies, etc.
- Liaise with other Seneca departments and stakeholders (facilities, IT, residence, etc.) to ensure effective and timely response
- Other duties as assigned
**Minimum Requirements**:
- Must be available to work full time, rotational shifts (days & nights)
- Strong customer service skills
- Demonstrated punctuality and reliability, tact and diplomacy
- Minimum of 6 months experience in a call centre environment (high volume intake experience preferred)
- Minimum of 6 months experience as a call taker/ dispatcher in a service industry an asset
- Ability to manage radio communications and telephone inquiries
- Post-Secondary education in an Emergency Services Communications program preferred
- Excellent verbal/written communication skills
- **Don’t have a Security License?** Follow this link to enroll in our training program
