Ft Counter Manager, Lancôme

3 months ago

Victoria, Canada Saks Off 5th Full time

**Location**: Victoria, British Columbia, Canada

**Category**: Stores

**Job Opened**: July 29th, 2024

**Education**:
**Job Number**: R-108699

**Job Type**: regular

**Remote**: No

**job description**:
**Address**:
1150 Douglas Street The Bay Centre
Lead a Brilliant Career.

Bring your authentic self to work everyday, and help our customers express themselves, style their home, and live their life in a way that reflects who they truly are.

As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes.

So why should your career be anything less than extraordinary?

**What’s in it for you?**
- A people-focused culture of belonging where Reconciliation & Inclusion are integral to what we do
- Employee Resource Groups that offer a unique opportunity to connect with diverse colleagues
- Leadership coaching and development opportunities at all levels
- Benefits package inclusive of parental leave top up, retirement savings, “Living Well” Program, and more
- A generous Associate discount of up to 40% off of top brands

**What to Expect**:
You are a friendly, customer-focused individual who understands the importance of always being ready to serve the customer. You are a team player who has earned the respect of your peers through commitment, partnership and effective communication. You organize and prioritize your workload in a way that always puts the customer first and delivers the operational standards that are required. In a dynamic fast-paced environment you are self-motivated, adaptable and decisive ensuring the best outcome for the customer and the business.

**What you will do**:

- Analyze business metrics to develop action plans that address opportunities and positively impact the business
- Build your client base through the Preferred Customer Program
- Observe staff on the selling floor and their interaction with customers, co-workers and overall customer service level
- Achieve daily / weekly / monthly sales goals based on the department's goal and are expected to track their sales
- Deliver World-class service through client communication, product knowledge, fashion direction and solution-based selling at the highest-level
- Work with Vendor Partners to maximize sales opportunities through suggestive selling, store events / seminars and wardrobe clients
- Acts with customers in mind, great networking and relationship management.
- Puts the needs of internal and external customers first. Seeks customer information when improving products and services.
- Often goes above and beyond their goals. Is consistently a top performer and elevates the performance of others
- Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective.

**What you will bring to the team**:

- Knowledge of skin/body care treatments with 2-5 years of work experience in Cosmetics
- Certified Make-up Artist
- Must have experience in a commission and clientele selling environment
- Full flexibility with schedule (including evenings and weekends.

Pay: $17.40 - Starting wage may vary based on local Collective Bargaining Agreement where applicable.
- HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._
- HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used._

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